Bilingual Customer Care Representative

🕒 June 30

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🤝 B2B

🎯 Recruiter

B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Provide excellent customer service through phone, email, chat, and social channels • Assist customers with order inquiries, returns, billing questions, and product information • Accurately enter customer and order information into internal systems • Resolve customer concerns professionally and escalate issues when necessary • Maintain records of customer interactions and actions taken • Identify opportunities to improve customer satisfaction and support sales initiatives • Collaborate with team members and supervisors to ensure smooth operations

🎯 Requirements

• Strong English verbal and written communication skills • Customer service or call center experience preferred • Ability to multitask in a fast-paced environment • Basic computer proficiency and ability to navigate multiple systems • Typing speed of 30+ WPM preferred • Flexible and team-oriented attitude • Minimum 1-2 years of Customer Experience experience • Strong communication and organizational skills • Professional attitude and ability to multitask • Must have an additional screen, a headset, and a stable, wired internet connection

🏖️ Benefits

• Independent contractor agreement • Weekly payments in USD