Player Support Agent, English

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TransPerfect

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $425M Debt Financing - TransPerfect on 2025-04

SaaS • B2B • Artificial Intelligence

TransPerfect is a global language services and technology company that provides translation, localization, interpretation, multilingual customer support (contact center/BPO), regulatory and labeling services, and creative/global marketing solutions. It combines human linguists with technology — notably the GlobalLink translation management platform and AI/machine‑translation capabilities — to help organizations launch and manage content, software, websites, and campaigns in multiple languages and markets. TransPerfect serves enterprise clients across industries such as life sciences, finance, legal, gaming, retail, and media.

📋 Description

• Processing ‘Calls for Help’ received from the community you are supporting. • Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’. • Remaining up to date with changes in workflows, policies and gameplay. • Becoming highly skilled in the use of various ticketing and social media platforms. • Getting creative in finding solutions encountered on a day-to-day basis. • Assisting with reporting by tracking data on a form or spreadsheet. • Supporting your managers with ad-hoc tasks. • Reaching Key Performance Indicators such as Productivity, Quality, and Player Satisfaction. • Enforcing community rules and treating everyone fairly in the context of the game. • Reporting on any issues or trends found in the game.

🎯 Requirements

• A native level of English with excellent oral and written skills. • Excellent interpersonal and organizational skills. • Advanced knowledge of Google Workspace. • Strong ability to multitask, prioritize, and work independently with minimal supervision. • Great knowledge of gaming social media, such as Reddit, Facebook, X, and Discord. • Driven by a passion for video games.

🏖️ Benefits

• The opportunity to hone and improve your skills. • Apply your talents to a diverse variety of engaging gaming projects. • A team of like-minded people in a fast-paced, multicultural environment. • Ongoing training and professional self-improvement opportunities.