Player Support Agent, EN

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TransPerfect

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

☁️ SaaS

B2B • SaaS • Technology

TransPerfect is a global language and technology company that provides translation, localization, interpretation, and content services combined with software and AI-powered tools such as the GlobalLink translation management platform. It offers multilingual marketing, legal and life‑sciences regulatory support, contact center/BPO services, multimedia localization, and solutions for website, software and app globalization. TransPerfect serves large enterprise and Fortune 500 clients across dozens of industries and supports content in 200+ languages.

📋 Description

• Processing ‘Calls for Help’ received from the community you are supporting. • Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’. • Remaining up to date with changes in workflows, policies and gameplay. • Becoming highly skilled in the use of various ticketing and social media platforms. • Getting creative in finding solutions encountered on a to day-to-day basis. • Assisting with reporting by tracking data on a form or spreadsheet. • Supporting your managers with ad-hoc tasks. • Reaching Key Performance Indicators such as Productivity, Quality, and Player Satisfaction. • Enforcing community rules and treating everyone fairly in the context of the game. • Reporting on any issues or trends found in the game.

🎯 Requirements

• A native level of English with excellent oral and written skills. • Excellent interpersonal and organizational skills. • Advanced knowledge of Google Workspace. • Strong ability to multitask, prioritize, and work independently with minimal supervision. • Great knowledge of gaming social media, such as Reddit, Facebook, X, and Discord. • Driven by a passion for video games.

🏖️ Benefits

• The opportunity to hone and improve your skills. • Apply your talents to a diverse variety of engaging gaming projects. • A team of like-minded people in a fast-paced, multicultural environment. • Ongoing training and professional self-improvement opportunities.