Client Support Specialist I – Transcription

Job not on LinkedIn

🔥 12 hours ago

🏈 Alabama, Florida, +1 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🏰 Missouri – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Surgical Information Systems

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

☁️ SaaS

🤝 B2B

📋 Compliance

SaaS • B2B • Compliance

Surgical Information Systems is a healthcare-focused software and services company that provides cloud-based perioperative and ambulatory surgery center (ASC) management solutions. Their SIS Complete platform includes EHR/clinical documentation, anesthesia and surgery documentation, analytics, revenue cycle management (RCM) services, and compliance tools tailored for ASCs and hospitals. SIS delivers SaaS products plus tech-enabled billing, coding, transcription, and compliance services to improve clinical, financial, and operational performance for surgical providers.

📋 Description

• Deliver best-in-class service with professionalism, accuracy, and a client-focused approach • Provide support for client inquiries across multiple channels, including phone, email, chat, and account manager email queues • Respond efficiently and thoroughly to client requests within 24 hours • Remain calm, professional, and solution-oriented in stressful situations • Document client interactions, requests, account activity, issue resolution steps, and follow-up actions accurately • Monitor client concerns, troubleshoot routine transcription support issues, and escalate unresolved or complex matters to the appropriate internal team • Add doctors, users, and related account information to internal applications, ensuring required details are complete and accurate • Add and maintain e-signatures according to established client and provider requirements • Make corrections and facilitate operative requests and other processing, including report updates, report movement, and related transcription support tasks • Re-queue and verify failed faxes, confirm successful transmission when applicable, and follow up on issues that prevent delivery • Verify and update CCs to support accurate report distribution and client communication requirements • Monitor and respond to account manager email accounts, ensuring client requests are acknowledged, routed, and completed appropriately • Answer inbound client phone calls and provide support for transcription-related questions, requests, and routine troubleshooting • Reconcile the Needs Dictation queue for canceled cases, missing dictation, and other items requiring review or follow-up • Disseminate schedules and assist with schedule-related updates that impact transcription workflows • Search for, listen to, and verify dictation when needed to support client requests, report corrections, or issue resolution • Confirm patient, provider, account, location, and job information before completing updates or processing report-related requests • Support account-specific workflows, client preferences, templates, reference materials, and documentation standards to help ensure consistent service delivery • Partner with internal teams, including Transcription Operations, Quality, IT/Support, Onboarding, and Client Success, to resolve client needs and support timely turnaround • Identify recurring issues, workflow gaps, or client concerns and communicate recommendations for process improvement to management • Support additional projects or tasks as assigned by management

🎯 Requirements

• Strong verbal and written communication skills across email, phone, chat, and other client support channels • Strong organizational, multitasking, and time-management skills with the ability to manage competing priorities and meet deadlines • Strong attention to detail, accuracy, and follow-through when documenting client interactions, account activity, and issue resolution steps • Problem-solving skills with the ability to research issues, ask clarifying questions, troubleshoot routine concerns, and escalate complex matters appropriately • Ability to learn and work in internal systems, transcription support tools, Microsoft Office, and collaboration platforms including Excel, Outlook, and Teams • Working knowledge of transcription support workflows, including provider/user setup, e-signatures, failed fax review, CC updates, report corrections, schedule support, and Needs Dictation queue reconciliation • Ability to verify patient, provider, account, location, and job information accurately before making updates or processing requests • Ability to work independently and collaboratively in a fast-paced support center environment while maintaining professionalism and a positive client experience • Strong commitment to confidentiality, accuracy, and compliance when working with client information and protected health information • Client service experience and experience working in an Ancillary/Ambulatory Surgery Center (ASC) preferred, but not required • Must be able to work 10:00 am-7:00pm Eastern or 11:00am-8:00pm Eastern.

🏖️ Benefits

• Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance • Vacation/Sick time • 401(k) retirement plan with company match • Paid Holidays • SIS Cares Day