Graduate Intern, Customer Experience, Contact Center, AI

Job not on LinkedIn

🔥 7 minutes ago

🇧🇷 Brazil – Remote

💵 R$5k / month

⏰ Full Time

⚪️ Entry-level

💝 Customer Support

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sistema Fibra

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

🤝 B2B

🤝 Non-profit

📚 Education

B2B • Non-profit • Education

Sistema Fibra is a civic organization based in Brasília that focuses on enhancing the competitiveness of industries and entrepreneurship through representation and support. It brings together various entities, including Sesi, Senai, and IEL, to promote industrial growth and workforce development in Brazil.

📋 Description

• Develop and calibrate text analytics models, including sentiment, effort, emotion, and contact reason detection • Analyze customer interaction data from XM Discover, telephony, and other systems • Monitor data quality and maintain solution documentation • Identify insights related to vehicles, processes, and friction points • Create and monitor quality alerts to support proactive actions • Support executive decision-making and operational improvement initiatives for Contact Centers • Work with dashboards, filters, metrics, and data integration in Power BI • Document models, rules, analyses, and results • Collaborate with Contact Center, Quality, Engineering, and Manufacturing teams

🎯 Requirements

• Bachelor's degree completed • Degree in Statistics, Mathematics, Automation, AI, Business Administration, Engineering, Data Science, or related fields • Education or experience in Data Analytics, Statistics, Technology, Engineering, or related areas • Basic knowledge of data analysis, KPIs, and dashboard construction • Interest in or familiarity with AI, machine learning, and text analytics • Ability to learn and work with XM Discover, Power BI, and Contact Center databases • Proficiency in Portuguese, English, and Spanish, with the ability to interpret customer interactions in these languages • Advanced English and Spanish • Good communication, organizational skills, documentation of analyses, and ability to collaborate with Contact Center, Quality, Engineering, and Manufacturing teams • Analytical, curious, and solution-oriented profile • Desirable knowledge: XM Discover, Power BI, text analytics, NLP, machine learning, Databricks, Regex, databases, automation of analyses, and alert creation • Ability to calibrate, validate, and improve analytical models in Portuguese and Spanish

🏖️ Benefits

• Monthly stipend of BRL 5,000.00 • Remote work • 40 hours per week • 12-month duration