SiteCare
SaaS ⢠eCommerce ⢠B2B
SiteCare is a prominent provider of WordPress support and optimization services designed to ensure websites are secure, fast, and always business-ready. The company offers continuous support, proactive maintenance, and development assistance to optimize performance and enhance SEO for WordPress sites. SiteCare's services include performance audits, database query refinement, caching strategy implementation, and code optimization, all aimed at improving site speed and user experience. With 24/7 site health monitoring, advanced tools are used for real-time issue detection and resolution to maintain site stability and uptime. SiteCare also provides a range of tailored support services including SEO strategies, personalized support, and flexible service plans. Trusted by numerous businesses, SiteCare excels in keeping WordPress sites optimized and secure.
Account Manager
Job not on LinkedIn
September 20
SiteCare
SaaS ⢠eCommerce ⢠B2B
SiteCare is a prominent provider of WordPress support and optimization services designed to ensure websites are secure, fast, and always business-ready. The company offers continuous support, proactive maintenance, and development assistance to optimize performance and enhance SEO for WordPress sites. SiteCare's services include performance audits, database query refinement, caching strategy implementation, and code optimization, all aimed at improving site speed and user experience. With 24/7 site health monitoring, advanced tools are used for real-time issue detection and resolution to maintain site stability and uptime. SiteCare also provides a range of tailored support services including SEO strategies, personalized support, and flexible service plans. Trusted by numerous businesses, SiteCare excels in keeping WordPress sites optimized and secure.
đ Description
⢠Serve as strategic liaison between clients and SiteCare's technical teams to ensure exceptional client satisfaction ⢠Drive account growth through proactive website maintenance, optimization, and solution development ⢠Utilize technical WordPress expertise (themes, plugins, optimization best practices) and AI/LLM tools for analysis and problem-solving ⢠Monitor client websites for optimization opportunities, performance issues, and report on KPIs ⢠Create detailed proposals and quotes for additional services and improvements; manage client budgets ($1K to $10K+) ⢠Serve as primary point of contact for client requests during business hours (9:00 AM - 5:00 PM EST) ⢠Use screen captures, video recordings, documentation, and AI-powered tools for communication and workflow efficiency ⢠Coordinate with development teams to scope, prioritize, and execute client requests ⢠Review and test website changes before client deployment and ensure quality assurance ⢠Maintain accurate documentation of client interactions, technical requirements, and project progress ⢠Contribute to internal process improvements, share best practices, and participate in team training and skill development initiatives
đŻ Requirements
⢠Proven experience with WordPress and related technologies ⢠Understanding of web hosting, DNS, and basic server management ⢠Familiarity with modern AI/LLM tools and their application in web management ⢠Experience with project management and communication platforms (ClickUp, Freshdesk, Buddy, Slack) ⢠Experience with documentation and knowledge base systems ⢠Understanding of web technologies, SEO practices, and performance optimization techniques ⢠Excellent written and verbal communication abilities ⢠Strong analytical and problem-solving capabilities ⢠Proven ability to manage multiple projects and priorities ⢠Experience in client relationship management and account growth ⢠Availability as primary point of contact during business hours (9:00 AM - 5:00 PM EST)
đď¸ Benefits
⢠Fully remote work-from-anywhere position ⢠Flexible work arrangements (remote) ⢠Growth & Development: continuing education and skill development ⢠Team training and knowledge sharing ⢠Inclusive workplace emphasizing diversity, equity & inclusion
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