Customer Success Executive

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Siteimprove

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

☁️ SaaS

🛍️ eCommerce

💰 Venture Round on 2020-01

SaaS • Digital Marketing • eCommerce

Siteimprove is a leader in digital governance and analytics, providing a comprehensive platform that enhances accessibility, quality assurance, and SEO tools for businesses. Their services are designed to optimize website performance, improve visitor engagement, and ensure compliance with regulations, facilitating better online marketing strategies. Siteimprove empowers teams to leverage data-driven insights for enhanced digital experiences and increased return on investment.

📋 Description

• Manage a portfolio of customers across the lifecycle (post-implementation to renewal and expansion) • Meet and exceed overall customer gross and net retention goals with assigned customers • Contribute to retention and identify opportunities for growth within your portfolio • Support renewal and expansion conversations in collaboration with Sales, Services and Renewals teams • Act as the voice of the customer internally and ensure feedback is shared across teams • Execute 1:many customer engagement programs (e.g., webinars, office hours, onboarding and adoption journeys) • Support development of repeatable playbooks and scaled engagement models • Contribute to scalable onboarding, adoption, and retention initiatives across customer segments • Use CRM and Customer Success Platform to manage customer activity and priority actions • Analyze customer data to identify trends, risks, and opportunities • Leverage templates, automations, and campaigns to improve efficiency and consistency • Suggest improvements to processes, programs, and ways of working that positively impacts customer experiences

🎯 Requirements

• 2+ years in customer-facing role (Customer Success, Account Management, Support, or similar) • Experience managing a portfolio of customers • Strong communication skills with the ability to engage customers in 1:1, 1:many and through digital formats • Comfortable working with tools such as CRM systems and customer success platforms • Analytical mindset with an ability to interpret data and take action • Native-level Dutch and professional English proficiency • Travel as needed