Director – Client Success, Retail Industry

November 17

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SkillNet Solutions, Inc.

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Consulting • Technology • eCommerce

SkillNet Solutions, Inc. is a provider of consulting and technology services specializing in modern commerce solutions. They focus on digital transformation for businesses, offering services such as omnichannel enablement, POS modernization, retail merchandising, loyalty programs, store inventory management, and digital commerce strategy. SkillNet partners with major industry leaders including Oracle, AWS, and Salesforce to implement cloud-based solutions and modernize commerce platforms. With experience working across 63 countries and handling projects for 150+ brands, SkillNet emphasizes innovation in headless and composable commerce, aiming to deliver personalized and consistent customer experiences at scale.

201 - 500 employees

Founded 1996

🛍️ eCommerce

📋 Description

• Serve as the trusted advisor to enterprise retail clients, ensuring alignment between their business objectives and SkillNet’s digital transformation solutions. • Lead business transformation initiatives that improve operational efficiency, client engagement, and profitability. • Develop and execute strategic account plans centered on client value, retention, and revenue expansion. • Own account-level KPIs including: Upsell and cross-sell targets, On-time delivery for non-SDLC project engagements, Account health and client satisfaction metrics. • Identify, qualify, and drive expansion opportunities across client experience, cloud modernization, eCommerce, POS, OMS, ERP, CRM, payments, inventory, and other retail domains. • Oversee end-to-end delivery for multi-phase enterprise programs, ensuring timelines, budgets, and KPIs are met. • Use data-driven insights to monitor performance, forecast opportunities, and guide strategic decision-making. • Build and strengthen relationships across C-suite, business, and IT leadership levels. • Lead financial planning and forecasting across all assigned accounts. • Ensure optimal resource allocation and utilization across engagements.

🎯 Requirements

• 10+ years in Client Success, Strategic Account Management, or Business Transformation—preferably in retail or consumer goods. • Proven track record of growing enterprise accounts (upsell/cross-sell) through consultative engagement. • Strong understanding of retail technologies: eCommerce, POS, OMS, ERP, CRM, payments, inventory, and unified commerce systems. • Demonstrated success leading large-scale transformation programs and IT strategy initiatives. • Expertise in financial management including budgeting, forecasting, and P&L impact. • Experience with cloud and hybrid-cloud environments. • Bachelor’s degree in Business, Technology, or related field (MBA preferred).

🏖️ Benefits

• Travel: 25–30% based on client needs