Engagement Manager

2 days ago

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SkillNet Solutions, Inc.

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Consulting • Technology • eCommerce

SkillNet Solutions, Inc. is a provider of consulting and technology services specializing in modern commerce solutions. They focus on digital transformation for businesses, offering services such as omnichannel enablement, POS modernization, retail merchandising, loyalty programs, store inventory management, and digital commerce strategy. SkillNet partners with major industry leaders including Oracle, AWS, and Salesforce to implement cloud-based solutions and modernize commerce platforms. With experience working across 63 countries and handling projects for 150+ brands, SkillNet emphasizes innovation in headless and composable commerce, aiming to deliver personalized and consistent customer experiences at scale.

201 - 500 employees

Founded 1996

🛍️ eCommerce

📋 Description

• Lead end-to-end presales efforts, including discovery, solution framing, and executive-ready presentations. • Drive commercial outcomes tied to: Prospect-to-client conversion, Account profitability and margin performance, Add-on revenue and account expansion. • Develop and refine SOWs that balance client needs with delivery feasibility and financial targets. • Represent SkillNet’s value proposition with clarity, confidence, and consultative insight. • Serve as the executive sponsor for major engagements, cultivating deep, trust-based relationships with C-suite leaders. • Deliver strategic recommendations using structured thinking, creativity, and domain expertise. • Lead high-impact workshops spanning CX strategy, customer journey mapping, technical requirements, and digital growth roadmaps. • Maintain strong client satisfaction and long-term account health (CSAT/NPS). • Oversee multi-phase, multi-workstream digital transformation programs (eCommerce, PIM, OMS, CX, etc.). • Ensure on-time, on-budget, and on-scope delivery while guiding cross-functional delivery teams. • Act as the bridge between business stakeholders and technical teams, translating complex concepts into actionable guidance. • Partner with Solution Architects to identify risks early, resolve blockers, and maintain program momentum. • Lead matrixed teams of architects, engineers, and analysts with a focus on accountability and excellence. • Tailor Agile/Scrum/Kanban or hybrid delivery models to fit client maturity and operating environments. • Continuously optimize delivery processes to enhance efficiency, predictability, and client value.

🎯 Requirements

• Exceptional executive presence and the ability to influence and advise C-level leaders. • Proven success in presales-driven consulting roles, including ownership of SOWs, commercial KPIs, and conversion outcomes. • Expertise in Agile, Scrum, Kanban, and DevOps methodologies with the ability to tailor frameworks to client contexts. • 10+ years of experience in retail or B2B commerce with deep understanding of domain-specific challenges. • Strong technical foundation (e.g., enterprise/solution architecture) enabling credible engagement with technical teams. • Hands-on experience with modern commerce ecosystems (Shopify, SAP Commerce, Kibo, Spryker, commercetools, PIM, OMS, digital marketing/growth). • Strong financial acumen including P&L ownership, budget management, and financial modeling. • Comfortable working in highly ambiguous environments • Bachelor’s degree required; MBA preferred.

🏖️ Benefits

• Generous Medical, Dental, and Vision coverage • Health spending accounts • Long Term Disability • 401(k) participation • Flexible schedules • PTO • Learning & Development programs • Company-provided equipment for full-time U.S.-based remote employees