Bilingual Product Support Coordinator

🕒 May 11

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Skillsoft

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

📚 Education

🏢 Enterprise

☁️ SaaS

Education • Enterprise • SaaS

Skillsoft is a company that provides enterprise learning solutions designed to rapidly develop employee skills and close skill gaps. The company offers various customized learning programs, including leadership and business skills, technology skills, compliance and ethics, and AI skills. Skillsoft's learning platforms, such as Codecademy for Enterprise and Skillsoft Percipio, enable organizations to transform their workforces through mentorship, coaching, and instructor-led training. With a focus on integrating learning options into organizational frameworks and supporting workforce development with assessments and reports, Skillsoft aims to prepare teams for the evolving demands of the digital era. More than 12,000 organizations trust Skillsoft for their employee learning and development needs.

📋 Description

• In-depth understanding (“expert user”) of the functionality and capability of Customer Service tools • Facilitate with clients and ensure their needs are met and compile client reports as requested • Routes or answers all incoming communication (email, phone, or other) from customers and clients • Keeps up to date on course/curriculum offerings’ changes to certification tracks; recommend course orders • Become familiar with all Skillsoft products, including Percipio, Books24x7 and Skillsoft Compliance and Skillsoft Coaching • Be attentive to service level agreements

🎯 Requirements

• 1+ years of professional experience working in a Product Support function or a Customer Service Center for an e-business company, Internet Service Provider or software vendor, with experience providing service to both consumers and corporate customers with a post-secondary education in a related field or an equivalent combination of training and experience • Excellent verbal and written communications in both English and Spanish • Must be open to a flexible, rotating schedule • Working knowledge of Windows Platforms, eCommerce and Web/Internet platforms • Experience with and proficient in: Microsoft Office (Microsoft Word, Excel, Power Point, Access and Outlook) • Solid understanding of HTML, firewalls, and proxy servers • Ability to navigate and utilize new technologies/systems • Typing speed of at least 40 wpm

🏖️ Benefits

• Health insurance • Professional development