Merchant Success Manager

Job not on LinkedIn

🕒 December 23, 2025

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Skio

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

☁️ SaaS

🛍️ eCommerce

🔌 API

SaaS • eCommerce • API

Skio is a subscription management platform that enables businesses to easily sell and manage subscriptions with a focus on user-friendly interfaces and comprehensive analytics. Trusted by brands such as Liquid I. V. , Bulletproof, Milk Bar, and Unilever, Skio helps companies increase revenue and reduce customer service issues with its clean, simple-to-understand interface and innovative features like passwordless login and conditional cancel flows. Skio is designed for easy integration with Shopify stores and offers a smooth transition from other subscription providers with its white-glove onboarding service. It is known for its responsive engineering team and frequent release of new features to enhance the subscription experience.

📋 Description

• Own the financial health and strategic direction of a dedicated portfolio of Managed powerhouse brands. • Advise C-Suite, VP-level, leadership, and relevant stakeholders on best-in-class strategies for subscription funnels, loyalty, and churn mitigation. • Serve as the strategic voice of the Managed merchant internally, working closely with Product and Engineering teams. • Act as the ultimate escalation point for complex strategic or technical hurdles, driving fast, comprehensive solutions. • Help merchants see how Skio fits into their entire tech stack to drive long-term success.

🎯 Requirements

• 5–20 years of progressive experience in strategic Customer Success, Account Management, or Consulting within the Managed Shopify ecosystem. • Deep, current knowledge of the e-commerce subscription space and the technical nuances of the Shopify platform. • A history of managing portfolios with multi-million dollar ARR and a knack for consistently hitting (and exceeding) goals. • Exceptional ability to lead Executive Business Reviews (EBRs), turning complex data into clear, actionable, multi-year strategic plans. • High-level communication skills for high-stakes conversations with VP and C-Suite stakeholders. • A resourceful, "get it done" mindset necessary for thriving in a high-growth, technically focused company.

🏖️ Benefits

• Make a Massive Impact: You’ll be working with the world’s top e-commerce brands, shaping the future of how millions of people subscribe and save. • Work with the Best: We’re a passionate, driven group building the most innovative product in the space. You’ll have a direct line to our Product and Engineering teams to help build what merchants actually want. • Live our Values: We’re all about being Merchant Obsessed, Simplicity First, Praising Change, Radical Ownership, and Assuming Positive Intent. • Remote-First Culture: Do world-class work from wherever you are. No commute, no borders—just high-impact results.