Customer Success Associate

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Sleeper

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎮 Gaming

⚽ Sports

Gaming • Sports

Sleeper is a leading fantasy sports platform, offering a variety of fantasy games including Fantasy Football, Fantasy Basketball, and Fantasy League of Legends (LCS). With millions of users, Sleeper allows players to join leagues, draft teams, and compete in seasonal games. The platform offers popular game modes such as Redraft, Auction, and Dynasty, and is known for its engaging user experience across web, iPad, and mobile devices. Sleeper also features community-centric functionalities like chat channels and news alerts, making it a comprehensive platform for fantasy sports enthusiasts.

📋 Description

• Provide exceptional customer service while demonstrating product and industry knowledge, communicating with our users across several channels – email, chat, and social media • Respond to user complaints, requests, and inquiries in a professional and timely manner, practicing conflict resolution abilities and effective communication skills • Assist Regulatory Operations, Compliance, and other internal teams with ad hoc requests and additional fraud reviews as needed • Support the interdepartmental (Operations, Fraud) needs as it pertains to user interactions and our DFS product • Review player deposit and withdrawal transactions for potential fraud to ensure accounts are correctly maintained

🎯 Requirements

• 2+ years of prior experience in a direct Customer Support/Success role is required • Excellent verbal and written communication skills to communicate and collaborate across multiple departments and our users • Ability to work weeknights and weekends due to varying shifts, which includes 5 days of work with 2 days off is required – 5 day weekly availability covering 40 hours per week. • Holiday and big game day availabilities across sports

🏖️ Benefits

• Competitive salary • Comprehensive health, dental, and vision insurance • 401(k) • Flexible working hours and remote work options • Opportunities for career advancement • Unlimited PTO