Telehealth Nurse

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Small Door

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🔥 Funding within the last year

💰 $35M Series C - Small Door on 2025-07

Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care, 24/7 telemedicine, and transparent pricing - delivered with modern hospitality in spaces designed by animal experts to be stress-free. We opened our flagship location in Manhattan's West Village in 2020 and have quickly expanded across the East Coast. Small Door now operates in New York City, Boston, and Washington DC.

📋 Description

• Engage with Small Door members through text-based chat and phone to provide telehealth services and member support • Deliver an exceptional member experience by conveying empathy and warmth over chat and phone communication • Independently handle and resolve tasks, adhering to high-quality standards and deadlines • Ongoing collaboration with both virtual and in-practice team members via constant communication and monthly team meetings • Utilization of your clinical training and opportunities to give personalized care to patients virtually. • Maintaining accurate medical records and communication documentation • Master internal systems and tools to consistently deliver exceptional care to members while meeting quality and productivity goals • Maintain deep knowledge and familiarity with Small Door's memberships, services, and perks • Lead, model, and exemplify Small Door experience standards

🎯 Requirements

• 5+ years of experience as a LVT/RVT/CVT • Ability to triage; knowledge of recognizing medical emergencies and illnesses • A drive to work for a company with a startup mindset, breaking tradition • Problem-solving self-starter who can both work independently and is also a team player • Excellent communication skills and highly organized with strong attention to detail • Customer service mindset, highly empathetic and compassionate • Highly skilled at technology and online tools (G Suite, Slack, Intercom or other CRM platforms, etc.) • Must be able to work flexible/non-traditional hours including weekends and holidays • Passion and a love for animals (especially cats and dogs!)

🏖️ Benefits

• Competitive salary ($18/hour) • An opportunity to make a real impact on the people around you • A collaborative group of people who live our core values and have your back