Smarkets
51 - 200 employees
🎲 Gambling
⚽ Sports
🛍️ eCommerce
💰 Series B on 2021-06
Gambling • Sports • eCommerce
Smarkets is a betting exchange platform that allows users to trade on popular categories such as sports, politics, and current affairs. The platform features live betting on events like soccer, horse racing, and various other sports, as well as on political outcomes such as the UK general election. Smarkets offers a unique betting system that is licensed and regulated in Great Britain by the Gambling Commission and outside of the UK by the Malta Gaming Authority. Their platform includes features like cookies for session management and personalized content.
Senior Customer Operations Executive
🕒 March 10
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Smarkets
51 - 200 employees
🎲 Gambling
⚽ Sports
🛍️ eCommerce
💰 Series B on 2021-06
Gambling • Sports • eCommerce
Smarkets is a betting exchange platform that allows users to trade on popular categories such as sports, politics, and current affairs. The platform features live betting on events like soccer, horse racing, and various other sports, as well as on political outcomes such as the UK general election. Smarkets offers a unique betting system that is licensed and regulated in Great Britain by the Gambling Commission and outside of the UK by the Malta Gaming Authority. Their platform includes features like cookies for session management and personalized content.
📋 Description
• support the development of product and customer base in the US • handle complex customer queries • improve processes and identify customer contact trends • work closely with marketing and product teams • deliver outstanding customer service across live chat and email • involvement in escalations, regulatory adherence, and cross-team collaboration • ensure seamless customer experience
🎯 Requirements
• Excellent written and verbal communication skills • Minimum 12+ months in Customer Operations/Support, ideally within the sportsbetting or adjacent industries • Proven experience handling escalations and complex queries • Outstanding attention to detail, problem solving and time management skills • Ability to handle high-pressure situations and manage multiple queries simultaneously • Excellent knowledge of sports betting and keen interest in sports • Familiarity with state-level sports betting regulatory requirements (nice to have) • Skilled in identifying process gaps and contributing to operational improvements (nice to have) • Interest in technology and coding (nice to have)
🏖️ Benefits
• competitive salary package and benefits • dynamic and collaborative work environment • impact on work • voice will be heard • designed benefits offering around Health, Wealth, Lifestyle and Development
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