Sr. Channel Account Manager, Voice Compliance & SaaS Solutions

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August 4

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Smarsh

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Finance • Enterprise • SaaS

Smarsh is the global leader in communications data and intelligence, focusing on digital communications compliance and risk management in regulated industries. With over two decades of experience, Smarsh delivers AI-enabled solutions to unlock business insights from communications data at scale. Trusted by 95% of top financial firms and managing billions of messages monthly, Smarsh offers services like chat capture, email archiving, and digital risk surveillance. Their platforms are designed to meet the diverse and evolving needs of financial services, government, healthcare, and other industries, enhancing productivity and ensuring compliance with digital communication governance challenges.

1001 - 5000 employees

Founded 2001

💸 Finance

🏢 Enterprise

☁️ SaaS

💰 Private Equity Round on 2016-01

📋 Description

• Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. • Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. • Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. • We are seeking an experienced and motivated Senior Channel Account Manager to drive regional growth through strategic channel partnerships across South Africa and the broader SADC region. • This role will focus on CallCabinet’s voice compliance and SaaS recording solutions, enabling partners to grow recurring revenue, expand their portfolios, and deliver measurable value to regulated and enterprise customers. • The ideal candidate has a proven track record in SaaS and unified communications (UC) ecosystems, understands the nuances of channel-led go-to-market, and thrives in complex, consultative sales environments involving compliance, cloud services, and digital transformation.

🎯 Requirements

• 7+ years of experience in channel sales or partner management within the SaaS, UC, compliance, or enterprise software space. • Strong track record of exceeding revenue targets through partners in regulated or B2B enterprise environments. • Familiarity with voice compliance, call recording, archiving, or cloud communications ecosystems. • In-depth understanding of channel dynamics in Southern Africa, including telcos, ISPs, and MSPs. • Strategic mindset combined with a hands-on approach; able to lead initiatives from planning to execution. • Excellent communication, partner engagement, and negotiation skills. • Experience working with Salesforce, PRM platforms, and CRM/reporting tools. • Willingness to travel regionally (~20–30%). • Bonus: Experience working with vendors like Microsoft Teams, Zoom, Avaya, or Cisco, or partnerships with telco resellers.