Mystery Shopper

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Smart Concept AG - #mysteryshopping

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2003

🤝 B2B

☁️ SaaS

B2B • SaaS

Smart Concept AG - #mysteryshopping is a Swiss customer experience and mystery-shopping firm that measures, analyzes and improves service and compliance for banks, insurers and other service organizations. The company provides mystery shopping, audits, surveys, Voice-of-Customer programs, management reporting and a digital SmartCockpit dashboard, along with consulting, customer-journey mapping and performance awards to help clients optimize customer experience and monitor promoter scores.

📋 Description

• Conduct mystery shopping visits in various stores and service businesses. • Assess customer service standards, sales processes, and product presentations against predefined criteria. • Prepare detailed reports on customer experiences and compliance with quality standards.

🎯 Requirements

• Minimum age: 18 years. • Strong powers of observation and attention to detail. • Reliable and able to work independently. • Confident using a smartphone and computer. • Interest in customer service and market research.

🏖️ Benefits

• Flexibility: You choose when and where to take assignments. • Fair compensation: Paid on a fee basis. • Comprehensive support: Detailed instructions provided before each assignment. • Varied assignments: Engaging tasks across different industries.