
2 - 10 employees
Founded 2024
âïž SaaS
đ€ B2B
đą Enterprise
đ° Non equity assistance on 2025-04
SaaS âą B2B âą Enterprise
Smart Role is the Pre-Production Readiness Layer for customer support: a SaaS platform that uses highâstakes simulations to institutionalize agent proficiency and prevent customer experience failures before agents handle live tickets. It converts complex tickets and brand-specific edge cases into mandatory, scored simulations (the Readiness Gate), provides instant objective feedback and audit trails, and enforces consistent standards across internal and outsourced/BPO support teams. The product integrates with tools like Zendesk and Intercom, offers conversation coaching, persona roles, training paths, and provides SOC 2 Type II and ISO 27001 security compliance; pricing is subscription-based with tiered plans and simulation volume bundles.
đ July 27
đ«đ· France â Remote
âł Contract/Temporary
đĄ Mid-level
đ Senior
đ§âđ» Full-stack Engineer
đ» Ghost score 24%
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2 - 10 employees
Founded 2024
âïž SaaS
đ€ B2B
đą Enterprise
đ° Non equity assistance on 2025-04
SaaS âą B2B âą Enterprise
Smart Role is the Pre-Production Readiness Layer for customer support: a SaaS platform that uses highâstakes simulations to institutionalize agent proficiency and prevent customer experience failures before agents handle live tickets. It converts complex tickets and brand-specific edge cases into mandatory, scored simulations (the Readiness Gate), provides instant objective feedback and audit trails, and enforces consistent standards across internal and outsourced/BPO support teams. The product integrates with tools like Zendesk and Intercom, offers conversation coaching, persona roles, training paths, and provides SOC 2 Type II and ISO 27001 security compliance; pricing is subscription-based with tiered plans and simulation volume bundles.
âą Develop and maintain web applications using our tech stack: Node, Trpc, Prisma, MongoDB NextJs, TailwindCSS âą Implement responsive UIs that are compatible across different browsers and devices âą Collaborate with the marketing & design team to translate visual concepts into functional online experiences âą Ensure the performance, quality, and responsiveness of applications âą Integrate third-party services such as ChatGPT, Mistral, Mongo Atlas, Vercel, and Google Cloud âą Utilize Docker for containerization and ensure seamless deployment processes âą Write clean, maintainable code and perform code reviews to maintain code quality âą Use testing frameworks like Jest for comprehensive testing âą Follow best practices for coding standards, including the use of Prettier and Eslint
âą Bachelor's degree in Computer Science, Engineering, or a related field âą Proven experience as a Full Stack Developer or similar role âą Strong proficiency in NodeJS, NextJS, and experience with MongoDB âą Familiarity with Trpc, Trpc Shield, and Prisma âą Experience with frontend technologies such as TailwindCSS and DaisyUI âą Knowledge of containerization with Docker and deployment on platforms like Vercel and Google Cloud âą Experience with DevOps practices and tools âą Strong understanding of code versioning tools, such as Git âą Excellent problem-solving skills and attention to detail
âą Enjoy a flexible and supportive remote work environment âą Competitive salary and benefits package
Apply Nowđ April 27
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đ«đ· France â Remote
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đ§âđ» Full-stack Engineer
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