Remote Jobs at Smart Role

Smart Role

2 - 10 employees

Founded 2024

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 Non equity assistance on 2025-04

SaaS • B2B • Enterprise

Smart Role is the Pre-Production Readiness Layer for customer support: a SaaS platform that uses high‑stakes simulations to institutionalize agent proficiency and prevent customer experience failures before agents handle live tickets. It converts complex tickets and brand-specific edge cases into mandatory, scored simulations (the Readiness Gate), provides instant objective feedback and audit trails, and enforces consistent standards across internal and outsourced/BPO support teams. The product integrates with tools like Zendesk and Intercom, offers conversation coaching, persona roles, training paths, and provides SOC 2 Type II and ISO 27001 security compliance; pricing is subscription-based with tiered plans and simulation volume bundles.