Helpdesk Specialist – Product Support Focus

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Smart Apartment Data

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏠 Real Estate

☁️ SaaS

Real Estate • SaaS • Data Analytics

Smart Apartment Data is a leading nationwide provider of comprehensive and accurate multifamily data and analytics. Trusted by over 10,000 industry professionals, it offers a robust platform designed to help real estate professionals, investors, and property managers make informed decisions and uncover lucrative opportunities. The platform supplies detailed insights into apartment communities, market trends, and occupancies, facilitating tasks such as investment analysis, competitor benchmarking, and property management. Smart Apartment Data empowers users with powerful intelligence tools for tracking industry changes and identifying sales opportunities, ensuring they remain ahead of their competitors in the multifamily real estate market.

📋 Description

• Support customers via phone, chat, and email • Troubleshoot platform issues and identify root causes • Guide users through platform features and workflows • Research unfamiliar questions and find answers independently • Document solutions and contribute to internal knowledge resources

🎯 Requirements

• 2+ years of customer-facing support experience • Excellent written and verbal English • Strong problem-solving and troubleshooting skills • Ability to learn new software quickly • Ownership mindset and accountability • Comfortable explaining software and workflows to customers • **Preferred Backgrounds ** • SaaS Support • Product Support • Technical Support • Customer Success • Software Onboarding or Training • *Candidates with traditional customer support backgrounds are welcome to apply if they have strong software-learning aptitude.*

🏖️ Benefits

• 100% remote / home-based work • Monthly salary: PHP 35,000 – 40,000 • Collaborative and supportive team