Customer Success Manager

🔥 4 hours ago

🇮🇪 Ireland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Smartling

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

📣 Marketing

💼 Consulting

📦 Logistics

💰 $160M Series E on 2021-12

Marketing • Consulting • Logistics

Smartling is a cloud-based AI-enabled translation management platform that provides comprehensive language services, including neural machine translation and professional human translation. It offers tools for automating the management of multilingual content, cutting down on manual efforts, and significantly reducing translation costs while improving speed and quality. Smartling's platform supports integration with various systems, ensuring seamless content localization across different platforms and devices. The platform's ability to handle diverse content types makes it suitable for multiple industries and ensures consistent, high-quality translations tailored to customer needs.

📋 Description

• Develop communication cadence with customers regarding product and industry updates affecting global content activities and objectives • Assess customer requirements, resolve problems, anticipate future needs, and serve as the customer’s voice within Smartling • Oversee customer implementation of localization best practices to drive incremental value and return on investment • Develop and implement account planning strategies to support retention, product adoption, and growth • Establish trusted-advisor relationships with major stakeholders across assigned accounts • Manage the renewal process for part of the assigned book of business • Help customers expand their use cases with Smartling • Lead business review meetings to articulate Smartling’s value and customer performance against goals • Facilitate business process optimization workshops • Participate in Smartling events for customer marketing activities • Partner with Sales, Marketing, Professional Services, and Product to help customers achieve objectives and realize value from the platform

🎯 Requirements

• Minimum 3 years of experience in a B2B customer success, client services, or account management role • Ability to manage multiple customer relationships with many internal and external stakeholders • Project management, prioritization, and organizational skills • Experience managing contract renewals and upsells • Experience remaining calm during technical and/or customer challenges • Ability to network and manage relationships across different functions within a global customer organization • Aptitude for digesting and communicating technical concepts to audiences with varying technical ability • Business acumen and experience leading and preparing customer presentations and meetings, including manipulating data for value-driven presentations • Bachelor's degree • Home office setup conducive to remote work and ability to work effectively as a remote team member • Preferred but not required: experience with translation, localization, and internationalization processes • Preferred but not required: knowledge of the SaaS business model and experience supporting SaaS solutions for midmarket and enterprise customers • Preferred but not required: understanding of modern software development processes such as continuous delivery • Strong internet connection, quiet space, and professional distraction- and clutter-free background for working from home

🏖️ Benefits

• Remote-first work arrangement • Opportunity to learn and advance your career • Competitive salary • Company-sponsored health insurance plan • Pension plan with company matching • Flexible PTO and bank holidays • Generous parental leave • Employee referral programs • Apple equipment • Energetic, value-driven, and fun culture and team spirit

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