Manager, Deal Desk

🕒 May 5

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Smartsheet

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

☁️ SaaS

⚡ Productivity

🤝 B2B

SaaS • Productivity • B2B

Smartsheet is a platform designed to manage projects, automate workflows, and build solutions at scale. It offers a wide range of features including automation, team collaboration, dashboards and reporting, and integrations, allowing businesses to streamline their operations. The platform caters to diverse use cases such as project management, IT portfolio management, marketing management, and more, serving various industries including government, finance, and healthcare. Smartsheet also emphasizes security and data protection, ensuring users' data privacy. Additionally, it offers professional services like consulting, training, and implementation support to maximize the platform's capabilities.

📋 Description

• Be the primary point of contact to the sales team in the EMEA region. • Manage daily operations and internal controls for the Deal Desk team. • Elevate specialized issues to appropriate business partners for approvals to ensure resolution. • Act as a trusted advisor to the Global Sales Teams for deal structuring and support other internal stakeholders throughout the sales cycle to expedite deal execution. • Provide guidance on complex deal structures in a way that maximizes ACV and customer satisfaction, and manages risk for Smartsheet. • Navigate and deal with ambiguity and potential blockers to bring the clarity needed to close the deal. • Become a subject matter expert on the Quote to Cash sales cycle to empower and educate the sales team on the latest product bundles and offerings. • Adhere to published Service Level Agreements (SLAs) to set service standards that can be relied upon. • Keep up to date with new company policies, initiatives, and offerings and share for awareness to Sales and internal stakeholders. • Serve as one of the main catalysts for driving efficiencies in Smartsheet’s quote-to-order process. • Ensure compliance with internal controls and work towards zero processing errors. • Perform other duties as assigned. • This is an Individual Contributor role

🎯 Requirements

• Bachelor's Degree in Business Administration or related business field preferred. • Proficiency in overall complex SaaS or Cloud Enterprise deal structures for software licensing, services and renewal deals. • Minimum of 8+ years of relevant Deal Desk or Sales Operations experience in a prominent enterprise software company with Direct, Channel, Government, Services, and International Sales is highly desirable. • Highly organized with an ability to balance being detail-oriented as well as seeing the big picture. • Excellent communication and presentation skills with the ability to be a calming influence while having a commanding presence across teams. • Ability to work flexible hours on a rotating schedule for coverage to support the US and the APAC Sales teams. • Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems. • Highly organized, detail-oriented, and with a high level of accuracy with an ability to handle multiple project timelines at once.

🏖️ Benefits

• Equal Opportunity Employer commitment to fostering an inclusive environment • Freedom to explore and push boundaries • Support for personal and professional growth