Order Operations Specialist

🕒 September 24

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Smartsheet

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Smartsheet is a platform designed to manage projects, automate workflows, and build solutions at scale. It offers a wide range of features including automation, team collaboration, dashboards and reporting, and integrations, allowing businesses to streamline their operations. The platform caters to diverse use cases such as project management, IT portfolio management, marketing management, and more, serving various industries including government, finance, and healthcare. Smartsheet also emphasizes security and data protection, ensuring users' data privacy. Additionally, it offers professional services like consulting, training, and implementation support to maximize the platform's capabilities.

📋 Description

• Support sales teams throughout the complete cycle, utilizing data audits to ensure 100% compliance with Smartsheet’s policy and customer needs. • Work within Salesforce.com and CPQ to assist sales, while identifying and reporting system bottlenecks or data integrity issues. • Manage the daily approval process with a focus on SLA adherence and Turnaround Time (TAT) metrics. • Customize order forms and provide guidance on complex deals, balancing commercial flexibility with financial risk. • Partner with Finance, Legal, and Professional Services to resolve transaction hurdles and reconcile deal-related data. • Identify trends in the Quote-to-Cash cycle and implement process improvements to accelerate revenue recognition and sales efficiency. • Assist with documenting and training new operational workflows. • Collaborate with Order Operations team members to address requests. • Perform other duties as assigned.

🎯 Requirements

• 2+ years of experience in Order Management, Sales Ops, or Deal Desk, with a proven track record of meeting quantitative KPIs. • 1+ years of experience in a multinational environment, comfortably navigating global time zones and diverse stakeholders. • Ability to interpret complex contract data, identify patterns in transactional errors, and suggest data-driven solutions. • Familiarity with tracking and reporting on performance metrics (e.g., error rates, volume trends, and cycle times). • Proven ability to thrive in a high-growth environment where processes change frequently. • Comfort with financial/revenue recognition principles and contracting guidelines. • Experience with EOM/EOQ/EOY high-volume surges. • B2+ English proficiency. • Ability to translate complex data issues into clear action items for stakeholders.

🏖️ Benefits

• Fully paid Health & Life insurance for full-time employees and family members • Monthly stipend to support your work and productivity • Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc. • 12 days paid Vacation + Flexible Time Away Program • 20 weeks fully paid Maternity Leave • 12 weeks fully paid Paternity/Adoption Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks including a counseling membership and your own personal Smartsheet account • Teleworking options from any registered location in Costa Rica (role specific)