Operations Officer – Governance, Contracts & Compliance
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🔥 0 minutes ago
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📋 Description
• Maintain Smart WFM's governance registers, approvals, risks, policies and operational actions while supporting the Executive Operating Rhythm through governance reporting, action tracking and decision management. • Maintain client agreements, Statements of Work, renewals and commercial documentation while tracking operational obligations, reporting commitments, renewal dates and contract compliance requirements. • Provide para-legal style operational support by coordinating contract reviews, document preparation, legal engagement, issue summaries and compliance activities while ensuring legal advice is obtained from qualified advisors where required. • Work closely with Practice Leaders, Project Managers and Customer Success to ensure contractual commitments are translated into practical delivery activities and remain visible throughout the client lifecycle. • Leverage Microsoft 365, SharePoint, HubSpot, PandaDoc, Kantata, BambooHR and Smart WFM's internal tools to improve governance visibility, automate workflows and maintain high-quality operational data. • Coordinate across leadership, operations, finance, delivery, customer success, insurers and external legal advisors to keep actions progressing, escalate risks early and ensure commitments remain on track. • Continuously improve governance processes, templates, registers and workflows while identifying opportunities to reduce operational risk, improve efficiency and strengthen Smart WFM's operating maturity.
🎯 Requirements
• Experience in operations, governance, contract administration, project coordination or compliance roles. • Strong contract literacy with the ability to interpret commercial agreements and operational obligations. • Excellent organisational skills with exceptional attention to detail. • Experience coordinating multiple stakeholders and managing competing priorities. • Confidence working with Microsoft 365 and business systems such as SharePoint, HubSpot, PandaDoc, Kantata, BambooHR or similar platforms. • Experience improving business processes and operational workflows. • Exposure to governance, risk management or compliance activities is highly regarded. • Relevant qualifications in Business, Operations, Project Management, Law, Governance or a related discipline are desirable but not mandatory.
🏖️ Benefits
• Flexible working arrangements • Professional development opportunities
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