Senior ServiceNow Engineer

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🕒 March 18

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Smart Working

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

☁️ SaaS

🎯 Recruiter

B2B • SaaS • Recruitment

Smart Working is a recruitment service specializing in sourcing and providing top-tier software developers from around the world to meet the needs of businesses. With a robust vetting process that includes technical assessments and background checks, Smart Working ensures that clients receive highly skilled developers adept in various programming languages and frameworks. The company focuses on flexible and remote hiring solutions, allowing businesses to efficiently scale their development teams while benefiting from significant cost savings.

📋 Description

• Design, develop, and maintain solutions on the ServiceNow platform, with a strong focus on ITSM capabilities • Take ownership of ServiceNow platform functionality, ensuring scalability, stability, and continuous improvement • Configure and develop custom workflows, modules, and applications within ServiceNow • Implement and enhance incident management, risk, and operational resilience workflows (DORA) • Support and improve SOX and audit compliance processes through ServiceNow solutions • Work closely with stakeholders to translate business requirements into effective ServiceNow solutions • Engage with non-technical users to ensure solutions are practical, usable, and aligned with operational processes • Design and implement integrations using REST/SOAP APIs to connect ServiceNow with internal and external systems • Contribute to platform governance, standards, and best practices • Ensure solutions follow secure, compliant, and enterprise-grade development standards • Support ongoing platform optimisation, upgrades, and enhancements

🎯 Requirements

• 6+ years of experience working with the ServiceNow platform • 5+ years of experience with ServiceNow ITSM • 5+ years of ServiceNow development experience • 3+ years of experience with ServiceNow platform ownership (or similar ownership of enterprise platforms, provided strong ServiceNow expertise is present) • 2+ years of experience working with operational resilience frameworks (e.g. DORA), including incident and risk workflows (or strong experience in incident management / operational resilience in regulated environments) • 2+ years of experience supporting SOX or audit/compliance processes • Strong understanding of enterprise service management, incident management, and risk workflows • 2+ years of experience with integrations using REST/SOAP APIs (or equivalent experience with API/integration development) • 2+ years of experience working with stakeholders, including non-technical users (or experience in Business Analyst / Product-facing roles translating requirements into solutions)

🏖️ Benefits

• Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter) • No Weekend Work: Real work-life balance, not just words • Day 1 Benefits: Laptop and full medical insurance provided • Support That Matters:Mentorship, community, and forums where ideas are shared • True Belonging: A long-term career where your contributions are valued