SMA Support Services
201 - 500 employees
Founded 2019
🤝 B2B
📡 Telecommunications
B2B • Telecommunications
SMA Support Services is a BPO and virtual assistant/call center provider that specializes in outsourcing operational tasks for home remodeling and restoration companies. They offer tailored services including 24/7 inbound and outbound call handling, virtual assistants for administrative work, insurance workflow management for roofers, accounting and operations support, process audits, and implementation assistance to help contractors scale. The company emphasizes quality through continual training, dedicated QA, and industry-specific expertise for roofing, siding, windows, solar, kitchens, and other home improvement trades.
Social Media and Brand Engagement Specialist
Job not on LinkedIn
🕒 May 22
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SMA Support Services
201 - 500 employees
Founded 2019
🤝 B2B
📡 Telecommunications
B2B • Telecommunications
SMA Support Services is a BPO and virtual assistant/call center provider that specializes in outsourcing operational tasks for home remodeling and restoration companies. They offer tailored services including 24/7 inbound and outbound call handling, virtual assistants for administrative work, insurance workflow management for roofers, accounting and operations support, process audits, and implementation assistance to help contractors scale. The company emphasizes quality through continual training, dedicated QA, and industry-specific expertise for roofing, siding, windows, solar, kitchens, and other home improvement trades.
📋 Description
• Manage social media for the company and the owner's individual page (IG,FB, Linkedin, etc) • The core posting and engagement work — content calendar, scheduling, and responding to DMs and comments across Company's IG/FB/LinkedIn, owner's personal LinkedIns, and the joint IG page. • Before-and-after content production - getting raw photos and short clips from every job, then editing them into reels, carousels, and LinkedIn posts. • Personal brand content for the owners on LinkedIn — ghost-writing thought leadership posts, customer story posts, behind-the-scenes of running the business, employee spotlights. • Review and reputation management — chasing Google reviews after every completed job, responding to all reviews, managing Yelp/Next Door pages and review • Light reporting — a simple weekly recap of what posted, what performed, what's coming next
🎯 Requirements
• Proven experience with managing different Social Media and creating contents (portfolio required). • Proficiency in social media management • Proficiency in social media platforms, scheduling tools, and analytics • Video Editing Software: Adobe Premiere Pro, Final Cut Pro (Any Video Editing Tool). • Design Tools: Adobe Photoshop, Illustrator, InDesign, Canva (Any Design/Editing tool). • In-depth knowledge of typography, layout, color theory, and visual hierarchy. • Ability to work independently, meet tight deadlines, and produce high-quality visual content. • Excellent attention to detail and a passion for both visual design and polished production. • Has an existing home office setup with a conducive work environment • Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitor • A stable internet connection with at least 25 Mbps upload and download • Back-up power and internet is required
🏖️ Benefits
• Enjoy benefits valued at 324,000 pesos annually • HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at ₱100,000 Maximum Benefit Limit • Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year. • Pag-IBIG MP2 Savings Program: Where the company will contribute monthly to your MP2 account! • Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization • Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time. • Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually • Perfect Attendance KPI Superstars Shoutout Incentive • Referral Incentive • QA Rockstar C3 Champions Client Obs Incentive • Quarterly In-person Team-Buildings • Annual Company Outing - A yearly team adventure to unwind and celebrate together • Annual Year-End Party - A fun-filled party capped with exciting grand raffle giveaways! • Annual Performance Review - Performance-based reviews with opportunities for pay raises. • Annual Sports Fest - Show your team spirit and compete in fun games and tournaments! • 13th-month pay - Guaranteed additional month’s salary every year. • Government-mandated benefits: SSS PhilHealth PAG-IBIG • Career Advancement Opportunities
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