Post-Launch Project Coordinator

🔥 3 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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SMB Team

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

💸 Finance

📚 Education

B2B • Finance • Education

SMB Team is a company specializing in growth acceleration for law firms. They offer a comprehensive suite of services including law firm coaching, fractional CFO services, marketing courses, and virtual assistant solutions tailored to the needs of legal professionals. SMB Team focuses on helping law firms increase their revenue, improve client acquisition through innovative marketing strategies such as SEO, PPC, and social media, and develop self-managing teams through their structured coaching programs. Their flagship service, Elite 360, addresses core law firm challenges including lead generation, hiring, and profit growth. The company aims to transform law firms into highly profitable and self-sustaining businesses, allowing lawyers to focus on their practice while their firms thrive autonomously. SMB Team is dedicated to empowering law firm owners to achieve significant growth in revenue and freedom.

📋 Description

• Monitor and triage incoming post-launch support tickets; categorize, prioritize, and route to appropriate team members within SLA windows • Verify Marketing Specialists have gathered all necessary client information before assigning tickets to developers; set and communicate timelines and next steps • Follow up with developers and Marketing Specialists to confirm task completion and client satisfaction • Support minor QA checks on deliverables before client-facing milestones; assist with offboarding procedures and documentation • Maintain accurate records across project management and client portal platforms • Provide backup support for onboarding and website teams; participate in team meetings and contribute to SOP feedback and process improvement initiatives

🎯 Requirements

• 3+ years experience as a Project Coordinator in a fast paced environment • Strong organizational skills with high attention to detail; clear professional written and verbal communication • Ability to manage multiple tasks simultaneously and prioritize effectively • Familiarity with project management tools (HubSpot, Asana, or similar) • Proactive, solutions-oriented mindset; ability to follow and improve detailed SOPs • Reliable, responsive, and highly organized with strong follow-through • Experience in digital marketing, agency environments, or client-facing roles preferred; basic WordPress knowledge a plus • Must be reliable, responsive, and highly organized • Comfortable working within defined processes and escalating appropriately • Strong follow-through on all assigned tasks and communications • Proactive mindset — identifies and addresses issues before they escalate • Clear, professional written and verbal communication at all times

🏖️ Benefits

• We pay for 75% of your Medical, Dental, Vision insurance for YOU and YOUR FAMILY. • FLEXIBLE VACATION TIME - We encourage you to take time to recharge so you can be your best here at work. • Team member education and learning budget on courses, events and books. • 401(k) with a 3% Match. • WFH or come to the office. The choice is yours!