Customer Success Manager

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sMedia

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🤝 B2B

☁️ SaaS

📱 Media

B2B • SaaS • Media

sMedia is a marketing and technology company that provides digital advertising, lead-generation and attribution solutions for automotive dealerships and other vehicle retailers. The company manages paid-media campaigns across platforms such as Meta, Google, Microsoft/Bing, TikTok and Amazon, and also offers micro-targeted direct mail, local SEO, video production, co-op management and GA4 analytics services. sMedia offers SaaS products including Attributely (data-driven attribution and BI) and Smart Offer (personalized offer/lead generation), combining managed services with software to help dealers track ROI and optimize marketing performance.

📋 Description

• Act as a partner and advocate for your customers as you work to understand their business needs • Identify your customers’ business challenges and learn how you can assist in alleviating them • Understand your customers' KPIs and host regular meetings to review their business goals and growth towards success. • Interpret various sources of performance analytics to help educate your customers on results and ROI • Create additional revenue opportunities by aligning sMedia products with customer challenges and objectives • Learn about new trends and technologies in the digital space and share that information with your customers and colleagues • Share your extensive digital marketing knowledge to help our customers achieve their business goals using sMedia solutions • Create agendas and host follow-up meetings; highlighting key points for performance meetings, recommendations, and updates

🎯 Requirements

• Customer service &/or consulting experience • Experience with Google Analytics, Google Ads, Microsoft Ads and Meta Business Manager • Minimum of 5 years of Experience in Digital Marketing and/or Digital Advertising • Meta, Microsoft and Google certification would be considered a strong asset • Automotive or Dealership experience

🏖️ Benefits

• Fully remote role! • Performance-based commission structure designed to reward top performers • Extensive health and dental benefits package available after 3 months • Paid day off on your birthday • 1:1 training and mentoring from our Management team • Opportunities to earn spot bonuses • 15 vacation days annually, plus an additional week of 'flex time' in December for the holiday season