Product Manager – Data Foundation, Integrations

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🕒 April 21

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SMG - Service Management Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏢 Enterprise

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2021-10

Enterprise • SaaS • B2B

SMG - Service Management Group is a leader in enterprise experience management (XM) with a dual focus on industry-leading software and hands-on professional services. Their platform provides seamless and secure data integrations to enhance technology ecosystems, with capabilities for cross-channel feedback collection at every stage of customer and employee journeys. SMG offers powerful reporting and analytics tools, data-driven prescriptive actions, and services to guide businesses from being data-driven to insights-driven. They specialize in improving customer, employee, and brand experiences with tailored XM solutions for industries like restaurant, retail, and consumer services.

📋 Description

• Own the domain roadmap with a clear point of view on what to solve and why, connecting client impact and SMG's goals into a prioritized, outcomes-driven plan. • Leverages data to inform roadmap decisions, identify opportunities, and communicate prioritization rationale clearly to stakeholders. • Break complex problems into MVPs and now, next, later sequencing that delivers early value and continued progression over time. • Champion data as a product and understands how to make complex data actionable for clients. • Define the success metrics that matter and use them to guide iteration and demonstrate value. • Lead discovery through client interviews, usability tests, and behavioral analytics to surface validated problems worth solving. • Produce clear epics, requirements, and user stories that give Engineering, Design, and Data Science the context they need to deliver with quality and minimal rework.

🎯 Requirements

• Bachelor’s degree or equivalent work experience required. • 3 to 5 years of product management experience in an agile SaaS or technology environment • Demonstrated ability to lead data migration, pipeline development, schema design, or data quality and governance initiatives, is strongly preferred. • Comfortable engaging in technical conversations about data architecture, pipelines, and integrations at a level that builds credibility with engineering partners and informs better product decisions. • Thrives in ambiguity by seeing opportunities, figuring out what is needed, and acting without waiting for perfect information. • Strong written and verbal communicator who can translate client problems into technical direction and technical concepts into clear client value. • The ability to influence without authority across a wide range of stakeholders and teams.

🏖️ Benefits

• Work hard, have fun environment • Unlimited PTO • Tech provided • Diverse, experienced, friendly team which will welcome you, support you and challenge you