Manager, Operations – LATAM

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Smile Train

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

🤝 Non-profit

⚕️ Healthcare Insurance

🌍 Social Impact

Non-profit • Healthcare Insurance • Social Impact

Smile Train is the largest cleft-focused organization in the world, providing support to children with clefts through a sustainable model that empowers local medical professionals. Operating in over 75 countries, Smile Train offers 100%-free cleft surgery and essential care, including feeding and nutrition, hearing and speech services, and oral health counseling. They partner with medical professionals and organizations to deliver training and resources, uplifting communities by transforming the lives of more than 2 million children over the past 25 years. As a non-profit organization, they rely on donations to continue offering free, life-changing treatment to children worldwide.

📋 Description

• Lead the development and operation of the regional Project Management Office (PMO) • Coordinate strategic regional projects and drive accountability • Manage portfolio of regional strategic initiatives and ensure timely delivery • Develop and maintain project management methodologies and reporting frameworks • Drive operational excellence and streamline processes across the region • Prepare operational reports and support leadership decision-making • Oversee the administration and compliance of legal entities in Brazil and Mexico • Manage regional vendor relationships and contracts • Provide oversight for São Paulo office operations

🎯 Requirements

• Bachelor's degree in Business Administration, Project or Operations Management, Finance, Engineering, or related field • 7+ years of experience in operations, project management, business operations, or a related function • Experience leading cross-functional projects • Familiarity with ERP, CRM, and project management systems (e.g., Asana, Salesforce, or similar) • Strong project management, organizational, and problem-solving skills • Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint • Professional fluency in English and Portuguese • Project Management certification (PMP, PRINCE2, Agile, Scrum, or equivalent) preferred • Professional proficiency in Spanish is strongly preferred

🏖️ Benefits

• Private health insurance • Generous vacation package • Paid holidays • Paid sick time • Paid parental leave • Free access to professional mental health counseling • Annual professional development stipend • Hybrid work model