Program Assistant

🔥 12 minutes ago

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Smile Train

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

🏥 Healthcare

🍽️ Food & Beverage

🤝 Non-profit

Healthcare • Food & Beverage • Non-profit

Smile Train is the largest cleft-focused organization in the world, providing support to children with clefts through a sustainable model that empowers local medical professionals. Operating in over 75 countries, Smile Train offers 100%-free cleft surgery and essential care, including feeding and nutrition, hearing and speech services, and oral health counseling. They partner with medical professionals and organizations to deliver training and resources, uplifting communities by transforming the lives of more than 2 million children over the past 25 years. As a non-profit organization, they rely on donations to continue offering free, life-changing treatment to children worldwide.

📋 Description

• Maintain and analyze program data across the region to monitor performance, partner compliance, and program impact. • Support the preparation of internal reports and presentations for decision-making and donor communications. • Conduct periodic data audits in Smile Train Express (STX) and other systems to ensure accuracy and completeness of program records. • Support Program Managers in day-to-day regional operations and the execution of grants, contracts, and partner initiatives. • Handle routine inquiries from partners and patients, ensuring timely and professional follow-up. • Help onboard and train partners on Smile Train’s program systems and tools, including STX and Fluxx. • Document operational processes and maintain shared resources to support team continuity and institutional memory. • Assist with cost comparisons, purchase orders, vendor engagement, and tracking of equipment deliveries across the region. • Organize internal documents and keep shared resources up to date. • Take notes during key meetings and support the preparation of presentations, summaries, and follow-up materials. • Support the planning and execution of events, trainings, site visits, and partner meetings across the region. • Coordinate logistics including travel, accommodations, venues, and vendor communications. • When requested, support the communications and education teams by collecting and organizing program content (photos, videos, patient stories) and helping manage digital assets.

🎯 Requirements

• Minimum 3 years of professional experience. • Hands-on experience in program coordination, supporting initiative implementation, or engaging diverse stakeholders. • Background in NGO, nonprofit, or international development environments is valued. • Fluent in English and Spanish (spoken and written). • Proficiency in Microsoft Office (Excel, Word, PowerPoint). • Familiarity with data management or grant management systems is an advantage.

🏖️ Benefits

• Meaningful Work – Be part of work that creates meaningful, lasting impact — changing the world one smile at a time. • We’ve Got You Covered – Enjoy a generous stipend towards medical expenses to help prioritize the health of you and your family. • Rest and Recharge - Enjoy a generous vacation package, paid holidays, and sick time so you can rest, recharge, and return feeling your best. • Family Matters - We support employees through life’s most important moments with paid parental leave, giving you time and flexibility for the people who matter most. • Learn and Grow - Take advantage of an annual professional development stipend and opportunities to expand your skills and continue learning. • Work Your Way – Thrive with a remote work model built for connection, balance, and impact. • Travel the World – See our impact firsthand while partnering with global colleagues and programs through opportunities for domestic and international travel.