Product Manager

5 hours ago

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $125k - $150k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

✅ Product Manager

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Smith.ai

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B2B • SaaS • AI

Smith. ai is a company that specializes in providing virtual receptionist and AI-driven customer engagement services. Their offerings include human-first answering services, AI-driven voice assistants, outreach campaigns for sales and support, and AI-powered web chat solutions. Smith. ai integrates with various systems to offer seamless customer interaction solutions across industries such as law firms, medical and wellness services, and marketing agencies. Their services are designed to increase lead conversion rates and enhance customer experiences by combining the efficiency of AI with the warmth of human interaction. Smith. ai is trusted by over 3,000 businesses to manage customer interactions and support business growth.

51 - 200 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 $7M Seed Round on 2019-06

📋 Description

• Drive Product Development: Manage features from ideation through launch by defining requirements, scoping work, and coordinating timelines. • Help Shape the Roadmap: Partner with stakeholders to refine product direction and contribute to a roadmap grounded in customer needs and business goals. • Collaborate Cross-Functionally: Work closely with design and engineering, and partner with founders, Product & Ops teams, customer support, and marketing to design, validate, and launch new products and features. • Analyze Opportunities: Conduct business and user analysis to understand market trends, identify customer needs, and surface opportunities for improvement or growth. • Learn the System: Develop a deep understanding of how our tools work today—their strengths, limitations, and edge cases—so you can recommend improvements while recognizing when scope is expanding. • Prioritize Effectively: Maintain and organize the product backlog by weighing dependencies, impact, and tradeoffs to support efficient delivery. • Improve Processes & Documentation: Help extend successful processes across teams, support operational excellence, and ensure important knowledge is captured through clear, accessible documentation.

🎯 Requirements

• Based in or operates primarily within the Eastern Time Zone (EST) • 2-4+ years of product management experience, delivering user-focused solutions. • Experience in startups (Seed to Series B). • Successful team-based remote work environment experience (e.g., Slack, Teams) • Adept in project management and development tools (e.g., ClickUp, GitHub). • Proven success managing full product lifecycles, from shaping to shipping to improvement. • Ability to connect customer feedback to actionable and impactful product improvements. • Spanish proficiency (conversational to fluent) to support collaboration with our Spain-based engineering team (Nice to Have).

🏖️ Benefits

• Fully remote team • Competitive compensation ($125k–$150K depending on experience), plus equity. • Robust benefits package including medical, dental, vision, 401(k), life insurance, FSA, and unlimited FTO. • Work with passionate, kind, and driven teammates across the globe. • A mission that matters: Helping small businesses succeed in an AI-powered world.