Smiths Group plc
10,000+ employees
Founded 1851
🎖️ Defense
🏥 Healthcare
📦 Logistics
Defense • Healthcare • Logistics
Smiths Group plc is a pioneering company that has been at the forefront of engineering for over 170 years, focused on creating a safer, more efficient, and better-connected world. The company operates through four divisions: John Crane, which specializes in mission-critical technologies for the energy sector; Smiths Detection, a leader in threat detection and security screening; Flex-Tek, which provides high-performance solutions for fluid movement and temperature management; and Smiths Interconnect, which develops advanced connectivity solutions for secure data transfer. Smiths Group is committed to sustainability and engineering a better future by addressing global challenges such as climate change, safety, and data connectivity.
Field Service Engineer
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Smiths Group plc
10,000+ employees
Founded 1851
🎖️ Defense
🏥 Healthcare
📦 Logistics
Defense • Healthcare • Logistics
Smiths Group plc is a pioneering company that has been at the forefront of engineering for over 170 years, focused on creating a safer, more efficient, and better-connected world. The company operates through four divisions: John Crane, which specializes in mission-critical technologies for the energy sector; Smiths Detection, a leader in threat detection and security screening; Flex-Tek, which provides high-performance solutions for fluid movement and temperature management; and Smiths Interconnect, which develops advanced connectivity solutions for secure data transfer. Smiths Group is committed to sustainability and engineering a better future by addressing global challenges such as climate change, safety, and data connectivity.
📋 Description
• Ensure service activities and the service environment meet group HSE and quality standards • Plan, execute, and monitor workshop activities and service orders • Balance workshop loading and monitor costs, KPIs, and objectives using business system tools • Drive John Crane Tier Review participation and operational planning and improvement processes • Collaborate with Sales and Customer Operations to eliminate bottlenecks and improve the value stream • Manage inventory initiatives across the assigned region • Conduct customer site visits to install and troubleshoot mechanical seals and associated equipment • Support Global Service contract execution and monitor delivery performance and contractual KPIs • Produce seal observation reports with detailed analysis and recommendations • Perform on-site and in-workshop repairs • Assist end users during shutdowns and project commissioning • Support and maintain refurbishment contracts • Conduct measurements and site surveys while coordinating installations • Collaborate with stakeholders, local teams, and agents • Participate in technical reviews of products and services • Maintain and increase market presence with key end users and identify new opportunities • Establish and nurture relationships with end users • Discuss and solve complex equipment issues and support customer project requirements
🎯 Requirements
• Bachelor’s degree in Mechanical Engineering or a closely related field • Over 5 years of hands-on experience in engineering and field service • Experience focused on mechanical seals and refinery rotating equipment • Ability to perform effectively in proactive, multinational, and multicultural environments • Strong technical knowledge of John Crane’s product portfolio, or ability to rapidly acquire deep product understanding • Ability to manage competing and dynamic priorities • Hands-on problem-solving ability • Commitment to HSE and quality standards
🏖️ Benefits
• Competitive compensation and benefits • Employee resource groups (ERGs), including Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity • Smiths Excellence Awards and annual Smiths Day recognition celebration • Inclusive workplace supporting diversity, equality, and ethics
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