Operations Specialist

🕒 May 1

🇺🇸 United States – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Snapdocs

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

💳 Fintech

🏠 Real Estate

💰 $150M Series D - Snapdocs on 2021-05

SaaS • Fintech • Real Estate

Snapdocs is a SaaS platform that automates and digitizes the mortgage closing lifecycle, connecting lenders, title/escrow companies, signing services and notaries. It provides eClosing workflows, Notary Connect (notary scheduling and network management), an eVault for secure eNote storage and transfer, and AI-powered quality control to reduce errors and accelerate funding. Snapdocs integrates with LOS/POS/TPS systems to streamline post-closing delivery and scale secure, error‑free digital closings.

📋 Description

• Execute notary scheduling assignments — matching notaries to signings based on geography, availability, and customer requirements. • Manage order updates, customer inquiries, and issue resolution via Snapdocs' platform and support tools. • Proactively communicate with lenders, title companies, and notaries to ensure each signing is completed successfully. • Resolve common operational issues within established escalation guidelines. • Meet individual SLA, quality, and productivity targets consistently. • Support shift leads and managers with reporting and special projects. • Contribute to team knowledge through documentation and peer support.

🎯 Requirements

• 1–3 years in operations, scheduling, or customer support. • Strong organizational skills and attention to detail in a high-volume context. • Professional communication — written and verbal — with users across the mortgage ecosystem. • Comfort with Zendesk, Google Workspace, and platform-based workflow tools. • Reliable, consistent, and quality-focused. • Experience in mortgage, title, or notary operations a strong advantage.

🏖️ Benefits

• Excellent medical, dental, and vision coverage • 401(k) with up to 4% company match • 16 weeks of paid parental leave • Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles • Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles • Summer & Winter Break (~1-week each) + 9 Holidays per year • Healthcare and Dependent Care FSA • HSA Employer Contribution ($75-150 for individuals, $150-$250 for families) • $15K Family Building Benefit (lifetime limit) • Life and Disability Insurance • $1,500 Annual Lifestyle Stipend to support your well-being