Bilingual Medical Receptionist, English and Spanish

🔥 47 minutes ago

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SnappyCX

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

☁️ SaaS

Consulting • SaaS • Customer Support

SnappyCX is a company that provides customizable outsourcing solutions designed to help businesses scale their operations efficiently. Offering a variety of services including IT and software development, customer support, finance and accounting, and virtual assistant solutions, SnappyCX delivers fast and reliable support to companies of all sizes. Their commitment to quality talent acquisition ensures that clients can save on operational costs while maintaining high standards in service delivery.

📋 Description

• Answer inbound patient calls professionally in English and Spanish • Provide front-office support and respond to general patient questions • Route clinical questions and provider-related requests to the appropriate team member • Make outbound patient follow-up calls • Manage messages, faxes, and patient communications • Schedule, reschedule, cancel, confirm, and remind patients about appointments • Coordinate appointments based on provider availability and fill available openings • Follow up on missed appointments and maintain accurate schedules • Register new patients and collect demographic information • Provide registration and intake forms and follow up on incomplete paperwork • Update and maintain patient information in EMR/EHR systems • Ensure records and documentation are complete and current while maintaining confidentiality • Verify insurance eligibility and benefits and document insurance information • Assist with insurance administration and coordinate with billing staff • Monitor, route, and respond to incoming faxes • Maintain organized front-office records • Provide welcoming, professional, and empathetic patient service • Follow up on outstanding administrative matters • Communicate with patients, providers, and internal staff

🎯 Requirements

• 3+ years of experience in U.S. healthcare • Fluent in both English and Spanish, spoken and written • Experience in a medical practice, clinic, hospital, or outpatient healthcare setting • Excellent verbal and written communication skills • Professional and confident phone presence • Strong customer service skills • Experience with appointment scheduling and patient registration • Strong computer literacy and ability to learn new healthcare systems • Excellent organizational and multitasking skills • Strong attention to detail and follow-through • Understanding of HIPAA and patient confidentiality requirements • Experience supporting a U.S.-based medical practice preferred • Experience using EMR/EHR systems such as Tebra, Athenahealth, eClinicalWorks, Practice Fusion, Epic, SimplePractice, or similar platforms preferred • Experience with insurance eligibility verification preferred • Experience handling high-volume inbound and outbound patient calls preferred • Previous remote work and U.S. time-zone support experience preferred • Reliable computer or laptop • Stable high-speed internet connection • Professional headset with microphone • Quiet, distraction-free home office • Ability to work within the required U.S. time zone

🏖️ Benefits

• Remote work • Ability to work from a quiet, distraction-free home office