Snowflake
Cloud Computing • Data Analytics • SaaS
Snowflake is a cloud-based data-warehousing company that provides a platform for data storage, processing, and analytics. It allows businesses to store data in a centralized location and perform complex queries and analytics on that data efficiently. Snowflake is designed to handle a wide range of data workloads and can scale dynamically to meet the needs of growing businesses.
Service Delivery Manager
Job not on LinkedIn
4 hours ago
Snowflake
Cloud Computing • Data Analytics • SaaS
Snowflake is a cloud-based data-warehousing company that provides a platform for data storage, processing, and analytics. It allows businesses to store data in a centralized location and perform complex queries and analytics on that data efficiently. Snowflake is designed to handle a wide range of data workloads and can scale dynamically to meet the needs of growing businesses.
📋 Description
• Own, manage and communicate the operational relationship with assigned clients • Effectively transition from Services sales to project delivery through handover • Have a focus on details and operational rigor • Ability to manage many parallel projects and contribute to sales cycles • Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives • Lead internal and client meetings with thorough documentation and rigorous follow-up • Manage client and project documentation, communications, meetings and required meeting follow-ups • Track metrics around infrastructure performance and service requests • Continually seek to improve • Prepare and present service reports to clients • Create, implement and track relationship roadmaps • Help create and execute on the overall vision for service delivery and client satisfaction • Determine areas for process improvements within both the client and Snowflake • Work with key stakeholders to implement and document
🎯 Requirements
• 8+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects • Strong planning and organizational skills, ability to execute and oversee the delivery of multiple projects while maintaining high standards. • Excellent communication and client-facing skills. • A strategic mindset with a focus on operational rigor and execution. • Expertise in monitoring and improving service delivery processes and performance metrics. • Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field • Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development • Bonus Points: Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent)
🏖️ Benefits
• Unique opportunity to work on a truly disruptive software product • Get unique, hands-on experience with bleeding edge data warehouse technology • Develop, lead and execute an industry-changing initiative • Learn from the best! Join a dedicated, experienced team of professionals.
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