Account Director – Europe

🕒 May 25

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Social Element

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

📱 Media

🤝 B2B

Media • B2B

Social Element is a global social media agency that helps brands show up authentically on social platforms through community management, content creation, moderation, strategy, and training. Founded in 2002 and with a distributed team, it emphasizes inclusion, wellbeing, and ethical use of technology (including AI) to enhance human connections and hiring processes. The company also runs training and advocacy programs aimed at making social media safer and more positive.

📋 Description

• As an Account Director, you will provide day-to-day management of an xxx account. • You will have fantastic communication and client management skills. • You’ll be able to inspire and lead your client portfolio to create best-in-class work, and have sound business acumen to find and develop new opportunities across your accounts. • You will be the day to day lead within your portfolio of clients, knowing their business strategy and objectives and be able to work with them strategically to get the best results. • You will have experience in social media marketing, and be able to draw on this expertise to guide your clients and the wider agency team to create the best social-first work for your client. • You have fantastic communication skills, you are able to confidently lead meetings with senior stakeholders, as well as manage up to the Head of Client Services to keep them up to date with the day to day running's of the account, and know when to add them to key meetings. • You have sound financial acumen, you will be confident managing large scopes, keeping forecast up to date, scoping out new projects and following internal finance processes to ensure Client Partner is aware of any changes on the account. • You will be confident working with Project Managers and Account Managers to deliver large projects - ensuring these are scoped and resourced correctly, keeping a close eye on overburn and delivery deadlines.

🎯 Requirements

• Outstanding client relationship skills • A can do approach, with the ability to work closely with junior members of the team to create top quality work • Excellent organisational and time management skills and ability to juggle several tasks at once • Excellent communication skills - confident communicating with stakeholders at different seniority levels • Can demonstrate strong collaboration skills with internal teams • Competent in using PowerPoint and full Google Suite of Apps • A confident and driven individual • Excellent interpersonal skills, and the ability to effectively communicate information in written and verbal format • Proven & extensive experience in client services as an Account Director • Experience working for multi-market clients preferred, but not required • Up-to-date and current knowledge of social platforms and social media trends • Solid experience with forecasting and client planning • Sound business and financial acumen • Ability to confidently present to senior stakeholders, across multiple markets • Fantastic attention to detail

🏖️ Benefits

• Remote/Flexible working (occasional travel) • 33 days of holiday (including the bank holidays) • Birthday off • Annual Occasion Day off for an important event (eg moving house, getting married) • 1 Volunteer day off • Flexible Fridays (Working half day) • 3 Well Being Days • Eye care: Contributions towards eye tests and glasses • Enhanced sick pay: 4 weeks full pay, 4 weeks half pay • Enhanced family friendly policies • Employee Assistance Programme and wellbeing support • Access to our discounts website