Product Owner – Client Experience

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Social Discovery Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 20 years

🌍 Social Impact

📱 Media

Social Impact • Media • Entertainment

Social Discovery Group is the world's largest group of social discovery companies, focused on solving the problems of loneliness, isolation, and disconnection through digital reality. With 500 million users across 150 countries, the group boasts over 60 global communication and entertainment platforms. Employing a team of 1200 professionals, the company organizes events that unite a global community of professionals and provides career opportunities for individuals seeking ambitious challenges.

📋 Description

• Own and improve the post-payment customer experience across core products. • Help paying customers reach the key value state: finding a high-quality match they communicate with for 3+ days during the first week. • Increase the share of paying users who successfully activate after payment and start meaningful communication. • Identify and solve product problems that prevent customers from finding relevant matches. • Improve the relevance of offers, invites and recommendations shown to customers. • Work with scenarios where users may see too many offers, too few offers or irrelevant offers. • Build and improve discovery flows, matching logic and personalization mechanics. • Define what customer preferences and behavioral signals should be collected to improve offer quality. • Segment customers and adapt the experience based on their needs, expectations and behavior. • Improve customer trust in offers and help users better understand who is relevant for them. • Develop mechanics that bring customers back into communication, including engagement, gamification and other activation tools. • Work closely with analytics, design, engineering and other product teams to test hypotheses and measure impact on activation and retention.

🎯 Requirements

• Solid B2C product experience, ideally in products with complex customer journeys, matching, discovery or recommendation mechanics. • Experience improving customer activation and helping users reach a clear product value state. • Strong understanding of client experience, customer journey and post-payment behavior. • Experience with onboarding, first-session experience, discovery flows or similar activation scenarios. • Ability to work with products that include a large number of offers, choices or user paths. • Experience with relevance, ranking, matching or recommendation systems. • Strong data-informed product thinking and ability to identify key behavioral segments. • Experience with customer segmentation and personalization of offers or recommendations. • Understanding of how to collect user preferences and enrich offers with additional data. • Ability to identify deep product problems rather than simply deliver features. • Strong hypothesis-driven approach and ability to validate solutions through experiments and metrics. • Experience in subscription products is a plus, but this role is focused on activation and reaching value, not classic subscription retention. • Fluent Russian.

🏖️ Benefits

• REMOTE OPPORTUNITY to work full time; • Vacation 28 calendar days per year; • 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave; • Bonuses up to $5000 for recommending successful applicants for positions in the company; • 50% payment for professional training, international conferences and meetings; • Corporate discount for English lessons; • Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children); • Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years; • Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.