SoftClouds
201 - 500 employees
Founded 2005
🤝 B2B
☁️ SaaS
🏢 Enterprise
B2B • SaaS • Enterprise
<SoftClouds> SoftClouds is a digital transformation and IT services firm specializing in CRM, CX, and cloud-based solutions. As an Oracle Platinum Partner, the company implements Oracle and Salesforce platforms, builds custom applications, ERP and SaaS offerings, and supports mobile and field-service optimization. SoftClouds focuses on improving customer experience and corporate profitability for business clients through consulting, implementation, and flexible delivery models.
Senior Client Specialist
🕒 June 3
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SoftClouds
201 - 500 employees
Founded 2005
🤝 B2B
☁️ SaaS
🏢 Enterprise
B2B • SaaS • Enterprise
<SoftClouds> SoftClouds is a digital transformation and IT services firm specializing in CRM, CX, and cloud-based solutions. As an Oracle Platinum Partner, the company implements Oracle and Salesforce platforms, builds custom applications, ERP and SaaS offerings, and supports mobile and field-service optimization. SoftClouds focuses on improving customer experience and corporate profitability for business clients through consulting, implementation, and flexible delivery models.
📋 Description
• Engage with customers to accelerate adoption of products & solutions • Cultivate strong relationships with clients for loyalty and contract renewals • Identify upselling opportunities • Guide customers through issue resolution with products • Manage product roadmap and prioritized backlog of support tickets • Monitor key performance metrics and conduct monthly reporting on usage • Conduct training sessions for clients • Keep customers informed of new products and services • Serve as the main point of contact for clients • Updates to Salesforce and other tracking systems
🎯 Requirements
• 5+ years of experience in Customer Success or Technical Support • Excellent written and verbal communication skills • Experience managing enterprise customers for SaaS-based products and solutions • Ability to manage multiple customers at any given time • Experience working in a staggered 24x7 IT Operations or Network Operations environment • High proficiency in MS Office & collaboration tools • Experience in Agile SCRUM or Kanban environment • Experience in Jira, Tableau, Confluence, and Zendesk
🏖️ Benefits
• Client’s Holiday Calendar shall apply • 24/7 onsite/offshore model experience • Training and enablement gaps and requirements • Knowledge Base participation • Continuous education • Health benefits • Remote work options
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