Junior Support Analyst

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SoftExpert - Software for Excellence

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Enterprise • SaaS • Compliance

SoftExpert is an integrated software suite designed to enhance performance excellence across various organizations. The platform offers comprehensive solutions including Business Process Management (BPM), Enterprise Resource Management (ERM), Environmental, Social, and Corporate Governance (ESG), and Quality Management systems, among others. SoftExpert empowers companies to automate processes, ensure compliance with regulatory standards, drive innovation, and improve overall operational efficiency through a user-friendly interface and modular architecture.

501 - 1000 employees

Founded 1995

🏢 Enterprise

☁️ SaaS

📋 Compliance

📋 Description

• Clarify questions regarding the functionality and features of SoftExpert applications; • Reproduce or simulate situations reported by customers to identify the root cause of incidents; • Interact with Development and Technology teams to resolve incidents; • Log all incidents reported by customers; • Provide Development and Technology teams with information aimed at the continuous improvement of SoftExpert applications; • Prepare follow-up reports for support tickets; • Seek support and involve other SoftExpert areas (Development, Technology) to resolve incidents when necessary; • Apply correction/patch packages in the customer environment, depending on the support contract type and the complexity involved; • Meet response times and other clauses contained in support contracts; • Assist the support team with technical questions related to computing environments; • Assist in mapping and validating preventive and corrective procedures in computing environments; • Apply investigative and problem-solving techniques; • Interact with the client’s IT team or their designated representative; • Identify and leverage opportunities to sell services not covered by the support contract.

🎯 Requirements

• Bachelor's degree completed or in progress in Information Systems, Systems Analysis and Development, Software Engineering, or related fields; • Experience providing software support; • Problem-solving skills; • Excellent verbal and written communication skills; • Intermediate to advanced English; • Experience with enterprise management software / ERP systems.

🏖️ Benefits

• Unimed Health Plan: No monthly fee for the primary subscriber and only 30% co-participation; • Annual Bonus: We recognize and reward your effort with a special annual bonus; • Meal Voucher or Food Voucher: Enjoy meals with no payroll deduction, with a benefit of R$884.00; • Education Assistance: Scholarships for language courses, undergraduate, postgraduate or specialization programs, with monthly reimbursement of up to 70%; • Dental Plan: Choose among three comprehensive plans to take care of your smile throughout Brazil; • Referral Bonus: Refer a friend and receive up to R$1,000.00; • Free Online Courses: Improve your skills with 100% free courses developed by SoftExpert; • Internal and External Training: We invest in your growth with training programs; • Pharmacy Discount Program; • Life Insurance.