Support Engineer – Middle

🔥 36 minutes ago

🌐 Serbia, Poland, +1 more countries – Remote

🇷🇸 Serbia – Remote 🇵🇱 Poland – Remote 🇬🇪 Georgia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SOFTSWISS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

💼 Consulting

📣 Marketing

🎮 Gaming

Consulting • Marketing • Gaming

Founded in 2009, SOFTSWISS is a strategic technology partner for iGaming operators worldwide. With almost two decades of experience, the company delivers compliance-focused, scalable solutions that provide operators with the reliable foundation to launch, grow, and expand confidently across regulated markets. Headquartered in Malta with offices in Poland and Georgia, SOFTSWISS operates through a global network of 2,200+ iGaming professionals across 30 countries. In 2024, the company strengthened its regional presence through strategic leadership appointments, including motorsport legend Rubens Barrichello as Non-Executive Director for Latin America.

📋 Description

• Support and develop Jira Software, Jira Service Management, and Confluence Data Center • Configure Jira projects, workflows, transitions, conditions, validators, post-functions, fields, screens, schemes, roles, and notifications • Develop Jira Service Management portals, request types, forms, queues, SLAs, approvals, routing, and automated related-issue creation • Manage Jira and Confluence groups, roles, permission schemes, issue security, space permissions, and page permissions • Investigate ticket, comment, and data visibility issues • Build and maintain Automation for Jira rules and ScriptRunner/Groovy solutions • Support REST API, webhook, JSON, Slack, email, and connected-system integrations • Investigate Jira, Confluence, and app issues by reproducing problems, reviewing configurations and logs, and analyzing automation results • Escalate issues to senior engineers or connected-system owners when needed • Own requests through confirmed resolution by clarifying requirements, coordinating changes, verifying scenarios, documenting solutions, and coordinating stakeholder validation • Improve service management workflows, integrations, processes, and platform configurations

🎯 Requirements

• At least 2 years of practical Jira administration experience, including Data Center and Jira Service Management • English at B1+ level for documentation and ticket communication • Native-level Russian for workplace communication • Understanding of Jira Cloud and Confluence Cloud, with hands-on experience working with both platforms • Solid understanding of workflows, schemes, screens, field configurations, project roles, and permission models • Ability to account for configurations shared across multiple projects • Practical experience configuring JSM request types, forms, portals, queues, SLAs, and customer access • Experience administering Confluence spaces, pages, groups, restrictions, and troubleshooting access issues • Ability to create and troubleshoot Automation for Jira rules and use JQL and smart values • Practical ScriptRunner experience: reading and modifying existing Groovy scripts, understanding when they run, verifying results, and diagnosing errors • Understanding of REST APIs, HTTP, JSON, and webhooks • Ability to investigate authentication, service account permissions, integration payloads, and responses • Basic practical experience with Assets: objects, attributes, relationships, permissions, and using Assets data in Jira processes • Ability to translate user requests into clear requirements and acceptance criteria • Ability to identify inconsistencies between descriptions, documentation, and comments • Ability to track dependencies and deadlines independently, and communicate blockers or plan changes proactively • Clear communication with technical and business teams • Careful handling of access permissions, personal data, and public and internal comments • Advanced Groovy and ScriptRunner experience is nice to have • Experience creating and maintaining eazyBI reports is nice to have • Experience with Tempo, BigPicture, Email This Issue, or Smart Checklist is nice to have • Experience with HiBob–Jira–Tempo, Jira–Slack, Jira–GitLab, or similar integrations is nice to have • Experience with project or space migrations and consolidation is nice to have • Experience migrating Jira or Confluence from Server/Data Center to Cloud is nice to have • Experience supporting SSO integrations with an IAM team is nice to have

🏖️ Benefits

• Private health insurance • Sports benefits • Comprehensive Mental Health Program • Free English lessons (online) • Local language courses • Paid time off • Maternity leave support • Referral program rewards • Upskilling, internal workshops, and participation in professional conferences and corporate events

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