Delivery Manager

🔥 1 hour ago

🇵🇱 Poland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 27 days.
• No salary listed.

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Software Mind

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 Private Equity Round on 2020-12

Artificial Intelligence • SaaS • Telecommunications

Software Mind is a technology company that specializes in software development and digital transformation services. With a focus on AI and cloud solutions, the company offers a wide range of services including custom software development, mobile app development, and cloud consulting. Software Mind serves various industries such as financial services, telecom, biotech, and media, providing tailored solutions to accelerate digital transformations and business growth globally.

📋 Description

• Keep managed services running at a high level under strict SLAs across cloud, on-prem infrastructure, applications and service desk • Monitor SLA adherence, drive incident and problem resolution in line with ITIL practices, and report service performance to clients • Act as the central escalation point for clients and delivery teams • Identify risks to service delivery, including capacity issues, dependencies and recurring incidents, and act before SLA breaches • Identify and deliver optimisation and improvement opportunities across cloud and on-prem services, showing results in KPIs • Take part in service transitions by taking over new services and bringing them into operations • Manage client stakeholders and build long-term, trust-based relationships • Plan team composition, resource allocation and capacity across services • Build team culture through coaching and mentoring; manage objectives, performance and growth, including recruitment, onboarding and offboarding • Handle contracts, annexes, settlements, customer orders and invoicing related to services

🎯 Requirements

• 5+ years in delivery, service or project management roles, including running managed services under contractual SLAs • Hands-on experience with SLA monitoring, incident handling and escalation management in live operational services • Practical knowledge of both cloud and on-prem infrastructure • A track record of improving operational services, backed by KPIs • Experience acting as the main escalation point between a client and delivery teams, including during major incidents • Experience taking part in service transitions and bringing services into operations • Experience leading technical teams with people at different levels of seniority • Experience managing client stakeholders, including negotiating priorities and influencing decisions without formal authority • English at C1 level and fluent Polish, written and spoken • Practical experience with ITIL processes • Experience monitoring margins and service profitability • Project and team management certification and training

🏖️ Benefits

• Flexible and remote cooperation options • International projects with leading global clients • Travels related to international projects • Non-corporate atmosphere • Access* to language classes • Access* to knowledge-sharing initiatives • Access* to private healthcare and life insurance • Access* to multisport card • The availability and terms of individual benefits may vary depending on the chosen form of cooperation.

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