ServiceNow Administrator

🔥 14 minutes ago

🌐 Romania, Poland – Remote

🇷🇴 Romania – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 ServiceNow

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Software Mind

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 Private Equity Round on 2020-12

Artificial Intelligence • SaaS • Telecommunications

Software Mind is a technology company that specializes in software development and digital transformation services. With a focus on AI and cloud solutions, the company offers a wide range of services including custom software development, mobile app development, and cloud consulting. Software Mind serves various industries such as financial services, telecom, biotech, and media, providing tailored solutions to accelerate digital transformations and business growth globally.

📋 Description

• Handle daily incidents, service requests and user questions on the ServiceNow platform according to agreed SLAs and priority rules • Administer users, roles, groups and access rights, including ACL configuration and periodic access reviews • Configure catalogue items, forms, notifications, assignment rules and scheduled jobs • Monitor scheduled jobs, integrations and error logs and act proactively on issues • Troubleshoot configuration and integration issues at second line; resolve configuration matters and escalate design changes • Promote changes between environments using update sets while following release and change management rules • Document administration procedures and build standard operating procedures • Collaborate with developers and architects, contributing the platform operations perspective to designs and changes • Join the ServiceNow team building a new platform for a Dutch cloud-services provider serving the public sector • Replace an instance customized over 10+ years with a clean, out-of-the-box implementation on the latest release • Maintain direct client contact in a small senior team of developers and architects • Potentially grow toward ITOM, CMDB and CSDM work

🎯 Requirements

• Valid ServiceNow Certified System Administrator (CSA) • Valid ServiceNow Certified Data Foundations • Minimum 2 years of hands-on ServiceNow administration: users, roles, groups, ACLs, update sets, scheduled jobs, notifications, catalogue items and form configuration • Practical experience with incident, request and change handling in a live production environment with SLAs • Ability to diagnose configuration and integration errors independently using system and transaction logs and REST payloads • Fluent English, spoken and written • Comfort with daily direct contact with client stakeholders • Ownership and independence in a remote role in a small team • Working knowledge of ITIL practices • Experience with ServiceNow ITOM (Discovery, Service Mapping, Event Management) is an additional skill • CMDB and CSDM experience is an additional skill • Exposure to a multi-tenant or managed service provider setup is an additional skill • Scripting basics (JavaScript, GlideRecord, Flow Designer) are an additional skill • Dutch language or previous experience working with a Dutch client is an additional skill

🏖️ Benefits

• Flexible and remote cooperation options • International projects with leading global clients • Travels related to international projects • Non-corporate atmosphere • Access to language classes • Access to knowledge-sharing initiatives • Access to private healthcare and life insurance • Access to multisport card