ServiceNow Administrator

🔥 15 hours ago

🌐 Romania, Poland – Remote

🇷🇴 Romania – Remote 🇵🇱 Poland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 ServiceNow

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Software Mind

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 Private Equity Round on 2020-12

Artificial Intelligence • SaaS • Telecommunications

Software Mind is a technology company that specializes in software development and digital transformation services. With a focus on AI and cloud solutions, the company offers a wide range of services including custom software development, mobile app development, and cloud consulting. Software Mind serves various industries such as financial services, telecom, biotech, and media, providing tailored solutions to accelerate digital transformations and business growth globally.

📋 Description

• Handle daily incidents, service requests and user questions on the ServiceNow platform according to agreed SLAs and priority rules • Administer users, roles, groups and access rights, including ACL configuration and periodic access reviews • Configure catalogue items, forms, notifications, assignment rules and scheduled jobs • Monitor scheduled jobs, integrations and error logs and act proactively on issues • Troubleshoot configuration and integration issues at second line, resolving configuration matters and escalating design changes • Promote changes between environments using update sets and follow release and change management rules • Document administration procedures and build standard operating procedures • Work closely with developers and architects, bringing the platform operations perspective into designs and changes • Join the ServiceNow team building a new platform for a Dutch public-sector cloud services provider • Replace a heavily customised 10+ year-old instance with a clean, out-of-the-box implementation on the latest release

🎯 Requirements

• Valid ServiceNow Certified System Administrator (CSA) • Valid ServiceNow Certified Data Foundations • Minimum 2 years of hands-on ServiceNow administration: users, roles, groups, ACLs, update sets, scheduled jobs, notifications, catalogue items and form configuration • Practical experience with incident, request and change handling in a live production environment with SLAs • Ability to diagnose configuration and integration errors independently using system and transaction logs and REST payloads without escalating to a developer • Fluent English, spoken and written, and comfort with daily direct contact with client stakeholders • Ownership and independence in a remote role in a small team, with responsibility for running own queue • Working knowledge of ITIL practices • Experience with ServiceNow ITOM (Discovery, Service Mapping, Event Management) • CMDB and CSDM experience: class model, CI relationships, import sets and data quality • Exposure to a multi-tenant or managed service provider setup • Scripting basics (JavaScript, GlideRecord, Flow Designer) for small fixes • Dutch language, or previous experience working with a Dutch client

🏖️ Benefits

• Flexible employment and remote work • International projects with leading global clients • International business trips • Non-corporate atmosphere • Language classes • Internal & external training • Private healthcare and insurance • Multisport card • Well-being initiatives