Community Engagement Associate

🕒 May 9

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👫 Community Manager

🦅 H1B Visa Sponsor

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Solace

WebsiteLinkedInAll Job Openings

1 - 10 employees

⚕️ Healthcare Insurance

🧘 Wellness

🌍 Social Impact

Healthcare Insurance • Wellness • Social Impact

Solace is a healthcare advocacy company that connects patients and their families with skilled advocates, such as doctors, nurses, and other healthcare experts. Their mission is to empower patients and improve healthcare outcomes by assisting with the navigation of the complex healthcare system. Solace provides support in areas like scheduling, communicating with medical teams, and insurance dealings, and advocates are covered by Medicare and Medicare Advantage plans. The platform ensures patients receive personalized support through phone or video consultations, assisting with everything from chronic illness management to healthcare paperwork.

📋 Description

• Support day-to-day responses to customer channels, including Facebook, Instagram, Reddit, Trustpilot and Better Business Bureau • Collaborate with internal teams (CX, Marketing, Clinical Operations, Product) to triage escalations and ensure timely, compliant responses. • Identify recurring issues or emerging trends and share insights with Clinical Operations, CX, and Product teams. • Own response times and ensure we’re meeting SLA’s across channels. • Support proactive social strategies that strengthen our brand reputation. • Uphold brand tone and ensure all responses reflect our values and commitment to exceptional customer experience.

🎯 Requirements

• 1+ years of experience in community management, internal communications, or PR with a strong preference for experience at venture-backed technology or consumer startups • Experience managing internal communication tools, knowledge management, and community platforms • Bachelor’s degree in a related discipline is preferred. A clinical background is strongly preferred. • A high level of agency and autonomy, coupled with a vision for what healthcare can and should be • Ability to maintain confidentiality, keep customer and company information secure, as well as exercise strong judgment and professionalism at all times. • Strong written communication skills, with the ability to explain complicated product and policy concepts in simple, jargon-free language using Solace’s brand voice. • A proactive nature, a sense of urgency, and a high degree of motivation to go above and beyond to meet the needs of our customers. • A creative approach to problem solving, and a sense of humor (because, hi, it’s the internet).

🏖️ Benefits

• This is a rare opportunity to shape our customer and advocate community from the ground up at a company doing truly meaningful work. • You'll be a core part of a team building a culture where advocates feel supported, informed, and empowered to do what they do best: help people navigate the world's most complex healthcare system.