Customer Success Manager

🕒 April 15

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Solakon GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2022

⚡ Energy

🛍️ eCommerce

🧘 Wellness

Energy • eCommerce • Wellness

Solakon GmbH is a company focused on providing innovative balcony solar power systems that allow users to generate their own sustainable energy. With a line-up of efficient solar power sets, including bifacial solar modules, the company aims to make solar energy accessible to everyone, promoting a self-determined energy future. Solakon emphasizes user-friendly solutions, ensuring easy installation and maximum energy efficiency while encouraging participation in the energy transition.

📋 Description

• As part of the Customer Success team, you support our customers in resolving open issues and problems. • Your focus is on providing support by phone and in writing via our ticketing system. • You advise our customers and help answer their inquiries quickly and efficiently. • At the same time, you actively contribute to improving our internal processes, thereby strengthening the foundation of our company. • You always find a solution and support not only our customers in resolving their inquiries and concerns but also your colleagues in other areas. • With your experience using ticketing systems, you process and prioritize incoming requests. • Thanks to your competence and service orientation, you answer our customers' questions professionally and courteously over the phone. • You work closely with various teams to ensure requests are resolved quickly and satisfactorily. • Once you are familiar with your responsibilities, you also support new team members by helping provide a comprehensive Customer Success onboarding.

🎯 Requirements

• Problem-solving orientation: You are empathetic to our customers' issues and help them find a solution as quickly as possible. • Customer focus: You have initial experience in customer contact, customer service, or support and possess a basic understanding of customer needs and problem resolution; you can put yourself in the customer's shoes. • Diligence & reliability: You perform your work reliably, independently, quickly, and carefully. At the same time, you can assess when a customer inquiry or complaint needs to be escalated to management. • Strong communication skills: You can express yourself well, are empathetic, and can explain more complex matters in simple terms. You communicate with our customers in German and are comfortable switching to English when required. • Team player: You enjoy working in a motivated and effective team and value cross-departmental collaboration.

🏖️ Benefits

• Great team spirit, a collegial atmosphere with flat hierarchies, lots of drive combined with high professionalism. • We value enjoyment at work, so in addition to professional fit, we primarily look for personal fit with the team. • We offer an attractive salary. • Regular team events (e.g., Highland Games, escape rooms, or paintball). • Further training is encouraged and can be requested freely. • We communicate honestly and transparently and value an open feedback culture. • This position is remote (home office). • Equipped with the latest Apple hardware.