Supervisor, Clinical Services – LPC, LCSW, PSY, LMFT

🔥 12 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $80k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Solari, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🤲 Charity

🏥 Healthcare

🌍 Social Impact

Charity • Healthcare • Social Impact

Solari is a nonprofit provider of crisis response services that operates 988 and other crisis call centers, mobile crisis team dispatch, follow-up services, and crisis-system consulting. Founded in 2007, Solari synchronizes contact centers, mobile teams, and data management to build data-informed, cost-effective crisis systems that divert 911 calls to crisis lines and connect people in crisis to appropriate resources. The organization operates statewide 988/crisis contact centers in Arizona, Colorado, and Oklahoma, serves as a national 988 back-up call center, provides mobile crisis dispatch across multiple states, and reports having helped over 5 million people and handled 1M+ crisis calls per year since 2024. Solari emphasizes employee-centered operations, accreditation and awards, and a mission of "Inspiring Hope".

📋 Description

• Conduct clinical oversight and administrative supervision as delegated by the Director of Clinical Services in our 24/7/365 Contact Center. • Use appropriate methods and a flexible interpersonal style to help coach others: provide timely guidance and feedback services. • Assist in the development, review, and update of crisis services and clinical policies: responsible for crisis services and clinical procedures. • Monitor and evaluate clinical and crisis key performance indicators. • Complete quality and compliance audits; ensure aggregate and individual feedback loops for performance improvement. • Provide coaching and oversight to team leads for effective management of call center operations. • Training of all new team leads, crisis agents, and peer support specialists. • Responsible for the implementation of trauma-informed care practices into clinical oversight, supervision, and policies. • Effectively initiates, communicates, and collaborates with the contact center leadership on program service delivery and components, training, evaluation, and outcomes, clinical initiatives, new projects, and builds a successful team. • Rotating clinical on-call responsibilities • Real-time staff support through clinical staffing, call monitoring, and answering of incoming crisis calls when needed. • Other tasks as assigned.

🎯 Requirements

• Master’s Degree • Current CO Behavioral Health License (LPC, LCSW, PSY, LMFT) OR An out-of-state Behavioral Health License, with CO Behavioral Health Board Endorsement • 5+ years of related behavioral health industry experience, and 1 year of clinical management • 2 years of crisis experience required and a minimum of 1 year of supervisory experience

🏖️ Benefits

• Generous paid time off (PTO) • Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date • Competitive compensation • Convenient office locations and Hybrid Schedule • On-site fitness room free to all employees (Tempe Office) • Basic Life Insurance • Voluntary Life, Spouse, Child Insurance • Critical Illness w/free dependents • Short Term & Long Term Disability- Starts first of the month after 90 days of employment • 401K & 401K Roth - Starts first of the month after 90 days of employment • United Pet Care • LifeLock for identity theft • LYRA EAP Program- 25 free sessions for mental health per family member