Membership Sales Associate

🕒 May 15

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Sollis Health

201 - 500 employees

💰 $15M Series A on 2023-06

Sollis Health, formerly Priority Private Care (PPC), is a group of doctors and health care professionals committed to providing a new tier of medical care. Our 24/7 concierge medical centers handle emergencies, everyday checkups, and everything in between—all in a single location, with no wait, at any time. With the best ER physicians and an exclusive network of specialists, only Sollis Health can provide truly personalized care in a serene environment.

📋 Description

• Serve as a first point of contact for inbound membership inquiries, delivering a white-glove, responsive experience via phone, email, and text • Support efforts to improve speed-to-lead by promptly responding to new inquiries and scheduling conversations with prospective members • Conduct initial discovery conversations to understand prospective members’ needs, priorities, and interest in Sollis’ services • Educate prospective members on Sollis’ care model, services, physician access, and membership benefits • Guide qualified prospects through the enrollment process for appropriate membership offerings • Collaborate with senior Membership Directors to support complex or high-touch member conversations as needed • Maintain accurate and timely records of all outreach, follow-ups, and activity in Salesforce • Participate in tours of Sollis facilities when requested (if located in one of our markets) • Partner with Member Services, Operations, and Clinical teams to ensure a smooth and coordinated onboarding experience for new members • Provide feedback on lead quality, member questions, and common objections to help improve sales processes and marketing materials • Represent Sollis professionally and empathetically in all member-facing interactions

🎯 Requirements

• Bachelor’s degree required • 2–3 years of experience in sales, customer-facing, hospitality, or service-oriented roles. Quota carrying experience preferred. • Experience responding to inbound leads, working toward goals, or supporting a sales process is preferred • Familiarity with Salesforce or another CRM is a plus (training provided) • Comfort working flexible hours as needed to support prospective members, including availability on some weekends, evenings, and holidays • PST working hours preferred.

🏖️ Benefits

• Excellent benefits, including healthcare, dental, vision • 401K with 3% match • Unlimited PTO and Generous Sick Time • 12 Observed holidays • Free Sollis Health membership for you and your eligible family members • Employee stock options offering • Annual professional development allocations • Modern, elegant, and high-end work environment

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