Technical Engineer

🔥 4 hours ago

🇵🇭 Philippines – Remote

💵 $800 - $1.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 8%

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Logo of Solplanet

Solplanet

1001 - 5000 employees

Founded 2007

🏭 Manufacturing

💼 Consulting

🏥 Healthcare

Manufacturing • Consulting • Healthcare

Solplanet is a company specializing in the development and production of solar energy systems and related technology. They offer a wide range of products including energy storage systems, hybrid inverters, high and low voltage batteries, EV chargers, and heat pumps. Their solar inverters are noted for being reliable, user-friendly, and easy to install. Solplanet focuses on making solar energy accessible and sustainable, with products designed to reduce environmental impact while saving costs for both residential and commercial customers. Committed to innovation, they support their offerings with industry-leading warranties and provide comprehensive support through installation guides and monitoring tools. Solplanet actively participates in global solar trade fairs, showcasing their advances in solar technology.

📋 Description

• Clarify pre-sales technical questions, designs, and solutions for customers and the sales team • Deliver online or onsite training to Solplanet colleagues, distributors, and installers • Speak at Solplanet or channel partners’ online and offline events • Collect and share market information, including trends, policies, regulations, competitors, products, and services • Prepare the quarterly Regional Business Review (RBR) • Develop workable after-sales service infrastructure and methods for Southeast Asian markets • Provide technical troubleshooting support via phone or digital channels • Provide training, application engineering services, and technical consultancy for solar PV inverters, energy storage systems, and EV chargers • Develop and maintain relationships with distributors, installers, EPCs, developers, and end users • Collaborate with sales teams to maintain customer relationships and strengthen customer loyalty • Provide remote or onsite commissioning support • Collaborate with international and local colleagues and departments to resolve customer issues • Plan and coordinate logistics for inverter replacements and assist with inverter collection • Support qualification, onboarding, and management of new service partners • Document case information using CRM software • Identify opportunities to improve products and processes, customer satisfaction, and cost-effectiveness • Collect customer satisfaction feedback to improve the after-sales process

🎯 Requirements

• Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines • Fluent in local language and business fluent in English • In-depth knowledge of technical requirements for PV, energy storage systems, and EV chargers in distribution and/or utility-scale segments • Knowledge of product specifications, grid code requirements, competitive landscape, and tender requirements • Ability to work independently and focused in a dynamic, fast-paced environment • Prior work experience in a PV-related industry is advantageous but not necessary • Self-motivated and performance driven • Excellent interpersonal and communication skills • Can-do attitude and hands-on mindset • Proactive, dynamic, solution-oriented, and customer-oriented

🏖️ Benefits

• Opportunity to be part of a spirited and diverse team of passionate experts in an exceptionally open-minded environment • Personal and professional development opportunities • Internal growth opportunities within an international environment • Opportunity to join an ambitious, energetic, rapidly growing team • Flat hierarchies • Fast decision making • Strong opportunities to cultivate a long-term career path within the renewable energy industry

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