Senior Desktop Support / Helpdesk Engineer

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🌐 Argentina, Poland, +2 more countries – Remote

🇦🇷 Argentina – Remote 🇵🇱 Poland – Remote 🇧🇷 Brazil – Remote 🇨🇴 Colombia – Remote

⏰ Full Time

🟠 Senior

💻 IT Support

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solvd, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Solvd, Inc. is a global software engineering and consulting company that delivers comprehensive end-to-end solutions. Founded in 2011, Solvd offers core engineering services, including software development for web and mobile platforms, digital experience and design, data and AI/ML solutions, and cloud platform modernization. The company is an AWS partner and is known for optimizing resources, solving complex problems, and enhancing user satisfaction. Solvd emphasizes innovation and quality assurance, employing over 800 international professionals across 8 offices worldwide. The company prides itself on transforming businesses by providing feature-rich digital products, manual testing, automation, and employing cutting-edge technology solutions. Their proprietary tools like Zebrunner and Carina aid in improving development and QA processes. Solvd operates with a focus on collaboration, top talent cultivation, and customized technical solutions tailored to individual client needs, serving clients across 15 countries.

📋 Description

• Own the everyday technology experience for Solvd employees from onboarding through offboarding • Support and administer macOS devices and Windows machines, including provisioning, patching, OS upgrades, and break/fix • Evaluate and select the next MDM and lead migration from Microsoft Intune, including configuration profiles, re-enrollment, and employee communication • Run zero-touch deployment through Apple Business Manager and Automated Device Enrollment • Enforce and report on security baselines including FileVault, OS update policy, firewall, and endpoint protection • Own hardware lifecycle management across regions, including purchasing, inventory, shipping, repairs, device recovery, and secure disposal • Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and licensing • Manage users, groups, and access in Microsoft Entra ID, including MFA, Conditional Access, and SSO • Build and maintain SSO and SCIM integrations for automated access provisioning and removal • Administer core SaaS tools and maintain an inventory of applications, owners, and licenses • Reduce unused licenses, shadow IT, and access drift • Act as senior escalation point for complex hardware, software, network, and access issues • Manage onboarding and offboarding end to end • Manage ticket queue across time zones and help meet service levels • Mentor junior support staff • Write knowledge base articles and self-service guides • Automate routine work with Bash/zsh, Python, PowerShell, and low-code workflow tools • Support security and compliance work through access reviews, audit evidence, and policy rollout • Analyze ticket trends and address root causes

🎯 Requirements

• 5+ years in desktop support, helpdesk, or IT operations • At least 2 years at senior or escalation level • Expert-level macOS support, including configuration profiles, Apple Business Manager, and Automated Device Enrollment • Hands-on administration of a Mac MDM platform such as Jamf Pro, JumpCloud, Fleet, Kandji, or Intune • Strong Microsoft 365 and Entra ID administration, including MFA, Conditional Access, and licensing • Experience in a SaaS-heavy, cloud-first company • Experience with SSO using SAML/OIDC and SCIM provisioning • Scripting in Bash/zsh; Python or PowerShell is a plus • Experience supporting a remote, international workforce across multiple time zones, including hardware logistics • Clear written and spoken English • Ability to explain technical issues to non-technical colleagues • Habit of documenting and improving processes • Preferred: experience leading an MDM migration or platform evaluation • Preferred: Apple or Jamf certifications • Preferred: Microsoft MS-102 or MD-102 certifications • Preferred: experience with ITSM tools such as Jira Service Management, Freshservice, or Zendesk • Preferred: familiarity with CrowdStrike, SentinelOne, or Microsoft Defender for Endpoint • Preferred: exposure to ISO 27001, SOC 2, or CIS benchmarks

🏖️ Benefits

• Equal opportunity employer • Continuous learning opportunities • Collaboration across continents and cultures • Inclusive environment • Opportunity to work on real-world AI-driven projects • Opportunity to champion responsible AI and grow with the company

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