IT Helpdesk, SaaS

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Solvo Global

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚖️ Legal

📦 Logistics

💼 Consulting

Legal • Logistics • Consulting

Solvo Global is a leading remote talent solutions provider that matches businesses with experienced nearshore professionals across multiple functions. They handle sourcing, screening, hiring, onboarding and training, offering dedicated remote teams for accounting, back office, collections, customer service, healthcare recruiting, legal, logistics, sales, and staffing. Solvo combines human talent with AI-powered business tools to streamline processes like appointments, card payments, password resets, order look-up, bank reconciliations, and data entry, and emphasizes flexible, cost-effective staffing without long-term contracts.

📋 Description

• Ser el punto de contacto principal para clientes de Latinoamérica. • Resolver incidencias funcionales y técnicas relacionadas con la plataforma. • Gestionar tickets y garantizar una experiencia de soporte excepcional. • Capacitar usuarios y acompañarlos durante la implementación y adopción del sistema. • Crear tutoriales, manuales y materiales de formación. • Colaborar con equipos de desarrollo y otras áreas para encontrar soluciones efectivas. • Contribuir a la mejora continua de la experiencia del cliente.

🎯 Requirements

• Experiencia en Customer Support, Help Desk, Soporte Técnico o Atención al Cliente. • Experiencia trabajando directamente con usuarios finales. • Conocimientos o experiencia en plataformas SaaS o software empresarial. • Será un plus si tienes experiencia con ERP, Jira, SQL, onboarding de usuarios o capacitación de clientes.

🏖️ Benefits

• Modalidad: 100% Remota • Horario: Lunes a Viernes | 3:00 p.m. a 12:00 a.m. (hora España)